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About the Role

The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn investment. As a CSM, you will serve as a Customer Champion and Advocate, help customers realize value from their investment, and partner on customer retention and expansion.

Responsibilities

• Advance personal journey with Diversity, Inclusion, and Belonging.
• Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk.
• Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value.
• Utilize client usage and industry metrics to derive insights and use these to drive greater customer engagement and adoption.
• Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options.
• Track and record customer activity in a timely manner in systems of record, i.e., Dynamics.
• Identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Maintain a deep understanding of LinkedIn products to effectively guide customers on best practice.
• Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams.
• Expedite technical and purchase-related escalations.
• Minimum travel may be required.

Requirements

• 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management.
• Experience in recruiting, applicable talent experience, learning, e-Learning, Organizational L&D, sales, account management, product enablement, and/or sales effectiveness.
• Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges.
• Fundamental organization, project management, and time management skills.
• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value.
• Strong verbal and written communication skills, including expertise in presenting to both small and large audiences.
• Fundamental understanding of Sales concepts and Software as a Service.
• Bachelor's degree or equivalent practical experience.

Skills

• Customer Success
• Account Management
• Project Management

Location

• Sunnyvale
• San Francisco

Work Type

• Hybrid

Experience Level

• 5+ years

Education Level

• Bachelor's degree or equivalent practical experience

Salary/Compensations

• $97,000 to $156,000

Benefits

• Annual performance bonus
• Stock
• Benefits
• Other applicable incentive compensation plans

About the Company

• LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce.
• Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day.
• We're also committed to providing transformational opportunities for our own employees by investing in their growth.
• We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.
• Join us to transform the way the world works.

Equal Opportunity

• We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer.
• LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
• LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities.
• Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
• If you need a Reasonable Accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us and describe the specific Accommodation requested for a disability-related limitation.
• A request for an accommodation will be responded to within three business days.
• LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
• Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
• As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
• Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.