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About the Role

The Clinical Navigator facilitates the successful coordination of all aspects of patient’s care.

Responsibilities

• Develops a bond with patients ensuring they feel welcomed, understood, and appreciated not only during consultation but the day of surgery as well.
• Provides a great patient experience while achieving company set conversion metrics.
• Delivers high customer satisfaction (always friendly and helpful).
• Educates and assists patients in selecting services.
• Review patient medical history and medications to determine if additional appointments or clearances are needed.
• Arranges for pre-op testing.
• Sends surgery requests with CPT codes to the authorization department.
• Confirms that medical necessity is met.
• Tends constantly to the phone and to resolving patient requests and/or issues.
• Schedules patients for surgery, either in person or over the phone.
• Communicates constantly with assigned surgeon and facility personnel for scheduling purposes.
• Coordinates pre-op and post-op appointments.
• Communicates with hospitals to perform all necessary pre-operative requirements.
• Communicate with vendors to ensure continuity of care for surgical cases.
• Acts as liaison between the clinic, surgery center, and physician.
• Other duties as assigned.

Requirements

• RN license is preferred
• BLS required or may be obtained shortly after hire
• 2+ years of work experience in healthcare setting and/or Bachelor’s degree in lieu of experience
• Proficiency in Smartsheet or equivalent software.
• Must thrive in fast-paced environment
• Ability to travel to other clinics in the Austin Metro Area as needed
• Must be organized and detail-oriented
• Must possess excellent written and verbal communication skills
• Must demonstrate excellent customer service skills
• Enthusiastic team player
• Strong work ethic
• Knowledge of computer systems
• Ability to prioritize and execute when pulled in different directions
• Ownership of work
• Regularly required to talk and listen.
• Position is active and requires standing, walking, bending, and kneeling.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Skills

• Smartsheet or equivalent software
• Excellent written and verbal communication skills
• Excellent customer service skills
• Computer systems knowledge
• Prioritization and execution
• Organization
• Detail-oriented

Location

• Austin, TX

Work Type

• Onsite

Experience Level

• 2+ years of work experience in healthcare setting

Education Level

• Bachelor's degree

Benefits

• Medical, Dental, Vision Insurance
• 401k w/company match contribution
• Paid Time Off
• Short & Long-Term Disability
• HSA (w/company contribution), FSA
• Life Insurance (company paid + voluntary options)
• 9.5 Paid Holidays for the Year 2025
• Employee Assistance Programs

About the Company

• Pain Specialists of America (“PSA” or “Company”) is a Texas-based, multisite comprehensive pain management company that includes over 13 locations, two ASCs, and CLIA-certified laboratories located in Austin and New Braunfels.
• PSA is growing rapidly.
• We require extremely competent, talented professionals who can support the business and help it achieve its strategic objectives.

Equal Opportunity

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.