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About the Role

The Residential Counselor provides supportive counseling to assist residents in achieving individual long and short-term goals and objectives, and crisis intervention as required. Responsibilities include service provision and documentation, facility safety and security monitoring, customer service, and crisis management.

Responsibilities

• Work with an assigned caseload of residents to provide support services.
• Implement individual service plans to assist residents in attaining rehabilitation goals.
• Maintain, develop, and document accurate case records, progress notes, and individual service plan summaries.
• Offer instruction and service delivery in various service categories through role modeling, guidance, assistance, and support.
• Manage crises within the residence and intervene appropriately to minimize risk.
• Notify appropriate supervisor and document events on appropriate forms.
• Order, supervise, and count medication in accordance with policy.
• Provide counseling to clients/residents as required.
• Lead recreational, counseling, and other rehabilitation groups.
• Escort clients in the community to appointments.
• Coordinate and participate in community activities.
• Maintain the environment of the facility safely and securely.
• Monitor video surveillance cameras and conduct hourly building walk-throughs.
• Document significant building activities and events in the Communication Logbook.
• Perform light maintenance and housekeeping skills.
• Ensure all resident visitors provide identification and sign in the Visitor Log.
• Conduct monthly fire drills.
• Assess and respond to resident situations, including de-escalation techniques.
• Report crises, untoward incidents, and emergencies immediately to clinical staff and document events.
• Maintain accurate client case records, including writing progress notes and creating service plans.
• Conduct apartment inspections and provide support to clients with daily living skills.
• Participate in residential staff meetings.
• Remain on site until relief staff arrive.
• Adhere to personnel and residential policies and procedures.
• Perform other duties as assigned by the Program Director or Regional Director.

Requirements

• Microsoft Office proficiency.
• Foothold proficiency.
• CPR/First Aid certification required within 6 months of employment and maintained throughout employment.

Skills

• Strong customer service skills.
• Excellent interpersonal skills and ability to relate to residents.
• Strong oral and written communication skills.
• Ability to effectively manage time.
• Good judgment.
• Ability to appropriately assess and respond to situations, including de-escalation.
• Ability to remain calm and focused in emergency situations.
• Ability to work effectively with others and demonstrate conflict resolution skills.

Location

• New York, NY

Work Type

• Onsite

Experience Level

• Minimum two years' experience working as a counselor in a residential, mental health, or related setting. Education may be substituted for some experience.

Education Level

• High School Diploma or equivalent required.
• College degree or 2 years of college in a mental health field desired.

Salary/Compensations

• $23.81 - $23.81 Hourly