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About the Role
We are searching for a dynamic and task-oriented individual with extensive experience in digital marketing to join us as a Digital Marketing Account Supervisor. The primary role involves overseeing client accounts, ensuring client satisfaction, and facilitating the successful delivery of digital projects aligned with client objectives.
Responsibilities
- Act as the primary point of contact for all client account management issues
- Cultivate and manage enduring, trusted advisor relationships with key clients and stakeholders, offering marketing consultation and customer service
- Assist in handling challenging client requests or escalating issues as necessary
- Collaborate with Project Managers and internal teams to ensure prompt and successful project delivery based on client requirements
- Monitor and promptly communicate changes in project scope on an agreed upon regular basis to clients and internal teams
- Coordinate with internal teams to predict, monitor, and communicate key account metrics to clients
- Generate reports on account status for internal stakeholders
- Assist with marketing strategies, documentation and developing RFP responses for existing and prospective clients
- Identify opportunities for business growth with existing clients and propose enhancements
Requirements
- Proven background in Digital Marketing and/or Marketing as an Account Manager, Key Account Manager, Sales Account Manager, or similar role
- 3-5 years of combined Client Service and Digital Marketing experience, including at least 3 years in an agency environment
- Demonstrated openness to learning and working with emerging technologies, including AI tools and AI agents, to support workflow efficiency, campaign execution, and client service
- Proficiency in communicating, presenting, and influencing stakeholders across all organizational levels
- Demonstrated history of delivering client-focused solutions
- Strong time management, organizational, and analytical skills, with keen attention to detail
- Ability to anticipate risks and devise mitigation plans with the relevant stakeholders
- Capable of working in a diverse team setting with rapidly changing priorities, across a variety of client accounts including promotional, engagement-based, and regulated marketing programs
Skills
- Social Media
- CRM
- Branding
- Content Marketing
- Marketing Strategy
- Customer Service
- Strategic Planning
- Pharma/Healthcare experience
- AI tools
- AI agents
- ClickUp
- Harvest
- Slack
Location
- Remote
Work Type
- Remote
- Hybrid
- Full-time
Experience Level
- 3-5 years
Education Level
- Bachelor’s degree in Marketing, Graphic Design, Communications, or a related field, or equivalent experience
Benefits
- Working location is primarily remote with in-office days currently once a week.
- Flexible work hours and health days
- Fun Office Environment: Our workspace is designed for enjoyment and collaboration, featuring games like pool, table tennis, and foosball. Relax or brainstorm in themed meeting spaces, including a grassy park area with hammocks, creating a comfortable and enjoyable atmosphere to enhance creativity and productivity.
- New employee homeoffice upgrade subsidy
- Monthly Catered Lunches: Enjoy company-wide gatherings with lunch provided.
- Social Events: Engage in both virtual and in-person company events to stay connected.
- Elite sponsored time off durring the winter holidays
- Wide variety of training and development opportunities
About the Company
- AI tools assist us in reviewing and ranking applications, but people make the final decisions. Every shortlisted candidate is thoughtfully reviewed by our team before we move forward.
Equal Opportunity
- We are dedicated to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals and offer accommodations throughout our recruitment process.