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About the Role
Roland is seeking an Accounts Receivable Specialist to develop strong working relationships with customers, provide best-in-class customer service, and assist in credit and collections, cash posting, and deductions activities to ensure timely receipt and posting of monies owed.
Responsibilities
- Assist in managing day-to-day collections and cash posting operations for assigned customers.
- Apply customer cash receipts daily via lockbox, ACH, Wire Transfer, and Credit Card transactions accurately, timely and with a sense of urgency.
- Responsible for timely and accurate reconciliation and analysis of customer deductions; Initiate disputes for invalid deductions.
- Correspond directly with customers regarding past-due accounts and invoices, as well as insufficient or inaccurate remittance information to recover backups and resolve discrepancies.
- Research and reduce unidentified and unapplied cash.
- Identify, report, and present trends in a customer’s deductions.
- Issue credit memos for authorized and valid deductions.
- Process check requests and adjustments.
- Actively engage Sales, customer service and Warehouse personnel to research deductions and prevent issues.
- Respond to customer inquiries.
- Develop and implement processes for effective customer issue escalation and resolution.
- Prepare reports and analysis on the status of credit and collection matters; provide regular updates to management on these matters.
- Other duties assigned by Management.
Requirements
- 1-3 years of relevant experience.
- Proficiency in Office Suite (PowerPoint, Outlook, Word, etc.).
- Strong attention to details and problem-solving skills.
- Capable of self-prioritizing workload and ability to handle high volume of tasks.
- Ability to provide high level of customer service in a fast-paced environment.
- BA/BS in Accounting, Finance or related discipline preferred.
- Experience with Microsoft Dynamic 365 or similar ERP.
- Intermediate to Advanced Excel skill.
- Ability to work independently and contribute to broader team objectives.
- Excellent written and verbal communications skills.
Skills
- Office Suite (PowerPoint, Outlook, Word, etc.)
- Microsoft Dynamic 365 or similar ERP
- Excel
- Customer Service
- Problem-solving
- Communication
Location
- New York City
Work Type
- Hybrid
Experience Level
- 1-3 years
Education Level
- BA/BS in Accounting, Finance or related discipline preferred
Salary/Compensations
- $55,000 - $70,000
About the Company
- Roland Foods, LLC, based in New York City, is an importer and distributor of high-quality specialty food products from more than 40 countries.
- Founded in Paris in 1934 and established in the U.S. in 1939, the Company provides customers with exceptional specialty foods, primarily offered under the Roland brand.
- The company sells its quality foods across the foodservice, retail, and industrial channels as well as internationally.
- Foodservice is the heart of the business, with the Roland® brand being one of the esteemed back-of-house brands in the industry.
- Roland Foods’ is the original purveyor of the world’s finest flavors and its assortment is unrivalled, with products spanning global cuisine segments: from French Dijon mustard, to Israeli couscous, to Thai fish sauce, to Mexican salsa macha, Roland Foods procures ingredients from the places that make them best.
- The Roland® brand is synonymous with quality, authenticity and creativity for the consumer and chef alike.
- Founded by immigrants, Roland Foods knows that diversity is the spice of life.
- We believe in the power of food to open minds, spark adventure, and bring diverse people together.
- All are welcome at our table!
- We know the transformative value of food in individual lives and communities.
- Because of this, we insist on obtaining the highest-quality ingredients and talent!
Equal Opportunity
- Roland Foods is proud to be an equal opportunity employer.
- We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
- Roland Foods considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.
- Roland Foods is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
- If you need assistance or an accommodation due to a disability, you may contact us at peopleandculture@rolandfood.com.