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About the Role

Red Nucleus is seeking a Senior Digital Project Manager to serve as the operational backbone of digital delivery, coordinating and managing the end-to-end process of turning requirements into planned, tracked, resourced, and delivered work for the Digital Experience team within Global Medical Communications.

Responsibilities

• Own the digital delivery methodology and standards, including ticketing standards, delivery cadence, and acceptance processes.
• Manage ticketing and task management end-to-end for all digital work, including creation, assignment, estimation, and tracking.
• Serve as the single point of coordination for internal digital product support, including intake, prioritization, delivery tracking, and stakeholder updates.
• Maintain a portfolio view across concurrent digital initiatives, identifying and addressing resource contention, sequencing conflicts, and prioritization trade-offs.
• Partner with the resource manager on developer and UX allocation and flag capacity risks.
• Run the internal development cycle and act as a process facilitator, leading standups, retrospectives, and cross-team syncs.
• Agree digital milestones with stakeholders and map internal development progress against them, reporting status clearly.
• Assess the impact of digital scope changes and present trade-offs with options and consequences to stakeholders.
• Absorb coordination and administrative overhead to allow senior practitioners to focus on core tasks.
• Operate with autonomy within agreed guardrails, making day-to-day prioritization, sequencing, and delivery calls independently.
• Determine appropriate team representation for client calls, balancing focus and necessary involvement.
• Own and report on digital team delivery KPIs and metrics, using data to drive prioritization.
• Own estimation and velocity for the digital team, establishing baselines and recalibrating as needed.
• Utilize AI-assisted tooling in personal workflow.
• Coordinate and collaborate across capabilities to ensure deliverables meet expectations, accounting for review cycles, client approval, and deployment requirements.
• Own the continuous improvement of digital delivery process, tooling, and standards.

Requirements

• Proven record leading delivery on complex, multi-stakeholder digital programs (web applications, responsive sites, interactive experiences, or platform work) over 8+ years in project or delivery management.
• Demonstrated ability to define and run software delivery without a prescribed methodology, establishing effective team standards and cadence.
• Experience holding a portfolio or multi-project view, balancing resource contention and competing priorities across concurrent initiatives.
• Strong technical literacy, including understanding of architecture trade-offs, API integrations, environments, and infrastructure dependencies.
• Product thinking, with the ability to decompose direction into deliverable increments and write clear acceptance criteria tied to outcomes.
• Proven stakeholder negotiation skills, including managing competing priorities, pushing back on scope creep, and articulating trade-offs in business terms.
• Comfort operating with autonomy, making delivery calls independently within agreed guardrails, and escalating with recommendations when necessary.
• Working fluency with modern delivery tooling (Linear, Jira, Azure DevOps, or equivalent).
• Practical familiarity with AI-assisted and agentic delivery.
• Comfort with AI-powered productivity tools in personal workflow and judgment regarding their application.
• Conceptual understanding of digital architecture, including CMS platforms, frontend/backend relationships, authentication, hosting, and integration patterns.
• Experience coordinating across a matrixed organization.
• Exceptional written and verbal communication skills.
• Experience managing multiple concurrent projects with competing priorities and deadlines.
• Post-secondary education in a relevant discipline, or equivalent vocational experience.
• Pharma, healthcare, life sciences, or regulated industry experience strongly preferred.
• Familiarity with MLR review and content approval workflows is a distinct advantage.

Skills

• Digital delivery methodology
• Ticketing and task management
• Stakeholder management
• Portfolio management
• Resource allocation
• Process facilitation
• Agile methodologies
• Scope change management
• Delivery KPIs and metrics
• Estimation and velocity tracking
• AI-assisted tooling
• Cross-functional collaboration
• Continuous improvement
• Technical literacy
• Product thinking
• Stakeholder negotiation
• Autonomy
• Modern delivery tooling (Linear, Jira, Azure DevOps)
• AI-assisted delivery
• AI-powered productivity tools
• Digital architecture concepts
• Matrixed organization coordination
• Written communication
• Verbal communication
• Project management
• MLR review workflows
• Content approval workflows

Location

• Toronto, ON

Work Type

• Hybrid
• Full-time

Experience Level

• Senior
• 8+ years in project or delivery management

Education Level

• Post-secondary education in a relevant discipline, or equivalent vocational experience
• PMP, CSM, or similar certification is welcome but not required

Benefits

• Competitive pay
• Incentives
• Retirement programs
• Income security programs
• Comprehensive benefits
• Wellness programs focused on healthy lifestyles
• Generous paid time off
• Employee assistance programs
• Flexible work arrangements
• Professional development
• Transfer opportunities
• Support of community organizations

About the Company

• Red Nucleus advances knowledge to improve lives by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry.
• Our global team comprises over 900 full-time employees dedicated to creativity, quality, and on-time delivery.
• We foster a rich working environment that encourages innovation and supports employees in being their best selves, with a culture centered on meaningful work, community, and fun.
• Red Nucleus has been recognized internationally as a “Great Place to Work”.

Equal Opportunity

• Diversity, equity and inclusion are valued at Red Nucleus, and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit.
• We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.