Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Residential Manager will oversee and maintain the successful operation of a 9-10 bed co-ed community residence serving individuals with severe mental illness, under the direct supervision of the Mental Health Assistant Director. This role requires professionalism, forward-thinking, and acting as a positive role model.

Responsibilities

• Demonstrate ability to problem solve, multi-task, and conduct research to resolve program concerns.
• Be available on-call 24/7 for emergent needs, triage, and support.
• Maintain flexibility in schedule with availability to deploy to the site as needed.
• Exhibit effectiveness in handling crisis situations, deploying resources, and communicating effectively.
• Maintain COVID protocols as directed.
• Oversee and implement agency medication protocols, monitoring individual adherence.
• Collaborate with the Medication Specialist to ensure OMH Medication protocols are followed.
• Conduct mandatory staff meetings at least once per month with a professional agenda, minutes, and sign-in sheet.
• Attend monthly Managers’ meetings prepared to present program updates.
• Develop specific Individual Service Plans, conduct 90-day reviews, and invite necessary parties.
• Maintain active target dates on service plans for service delivery.
• Coordinate the implementation of Restorative Service Goals, including staff assignments, data collection, progress notes, and billing requirements.
• Participate in bi-annual Utilization Management Reviews and ensure completion of Recovery self-assessments.
• Collaborate with the clinical department (BIS) to complete/oversee ABC sheets and other behavioral tracking mechanisms.
• Ensure Behavior Plans are successfully implemented and maintain records according to program due dates.
• Utilize Precision Care for all documentation and run monthly reports on progress notes.
• Identify areas of concern and address them with assigned team members.
• Effectively oversee all billing critical documentation, including service delivery, semi-annual Authorization forms, and quarterly team meetings.
• Manage staff schedules, required trainings, and the staff onboarding process.
• Participate in the interview process, documenting applicant tracking forms and forwarding to HR within 24 hours.
• Assist in actively recruiting for new team members as necessary.
• Approve timesheets via PayCom every Sunday for all assigned employees.
• Review and approve own timecard.
• Participate in the admission/discharge process, including trial visits and 30-day discharge follow-up reports.
• Confidently represent the agency to other service providers and community groups.
• Oversee cooking needs with healthy menu planning, food shopping/ordering, and meal preparation, incorporating dietary needs.
• Review the weekly menu, making any needed changes, and sign-off prior to the start of each week.
• Submit weekly food ledgers/receipts and monthly recreational receipts, van logs/receipts, etc.
• Maintain documentation of annual/bi-annual medical appointments and conduct routine audits of PC.
• Accompany residents on medical appointments utilizing agency vehicle.
• Assign tasks to Residential staff as appropriate.
• Commit to professional development and evaluate staff on an ongoing basis (90 days/annual/as deemed appropriate).
• Exercise sound judgment always.
• Keep up with a multitude of emails via Microsoft Outlook.
• Perform other duties via Microsoft Suites (Excel, Word, Teams).
• Effectively manage time, organize workspace, and demonstrate proactive planning/prioritization.
• Ensure organization of monthly recreation activities to promote independence, wellness, and community integration.
• Establish and maintain professional, interpersonal relationships.
• Develop constructive and cooperative working relationships.
• Efficiently handle complaints, settle disputes, resolve grievances, and offer mediation.
• Provide training, direction, and supervision to assigned staff.
• Maintain meticulous records to track attendance, compliance, and outcomes.
• Maintain own training compliance.
• Coordinate all services for Individuals, including linkages to day treatment, therapy, medical, psychiatric, financial, etc.
• Thoroughly prepare for OMH/OMIG/Internal Management Audits.
• Conduct regular self-audits.

Requirements

• A High School Diploma with at least FIVE (5) years’ experience working with the Mental Health population.
• At least one year experience working within a OMH funded residential setting.
• A minimum of two years’ supervisory experience.

Skills

• Problem-solving
• Multi-tasking
• Research
• Crisis management
• Effective communication
• Medication management
• Staff supervision
• Record keeping
• Billing
• Recruiting
• Menu planning
• Time management
• Organization
• Proactive planning
• Prioritization
• Interpersonal relationship building
• Conflict resolution
• Mediation
• Training
• Auditing

Location

• Hampton Bays, NY

Work Type

• Full-time
• On-call

Experience Level

• 5+ years working with Mental Health population
• 1+ year in OMH funded residential setting
• 2+ years supervisory experience

Education Level

• High School Diploma
• Degree in human services preferred

Salary/Compensations

• $66,300.00 - $67,050.00