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About the Role

This role provides excellent administrative support to the on-line team, liaising with clients, resolving queries, and producing reports. You will champion the company's on-line system, demonstrating its benefits and encouraging usage to maximize adoption. The position also involves supporting business acquisition and retention efforts, including email campaigns, and performing general administrative tasks.

Responsibilities

Liaise with clients regarding general on-line support enquiries and resolve queries efficiently, in a timely manner, escalating issues where necessary
Promote the benefits of the on-line system and provide guidance to clients on its use
Work within prescribed objectives and procedures ensuring that all the requirements of department guidelines, service, regulatory and technical standards are met
Set up new commercial cases using the case management system and allocate as appropriate
Issue standard information requests on residential and commercial cases
Deal with incoming and outgoing post, scanning, photocopying and stationery queries
Update and maintain database data so that systems accurately reflect current position at all times and prioritise current and potential prospects
Deal effectively and professionally with telephone, email and mail enquiries from internal and external clients, and take actions to ensure that enquiries are handled appropriately and within service standards
Produce daily, weekly & monthly reports to clients, management and to accounts
Chase outstanding premiums, deal with payment queries and general account enquiries
Deal with general client admin e.g. changing passwords and setting up new users
Carry out proactive welcome calls for new users, arranging and carrying out demos for clients as required
Assist in telephone and email campaigns and convert potential business
Model and promote First Title Values in all aspects of your daily work (Integrity, Commitment, Teamwork, Service and Leadership)
Undertake other reasonable duties as assigned by line manager
Assist with any ad-hoc work or projects as required by your manager
Continual development of industry/marketplace knowledge
Act with integrity
Act with due skill, care and diligence
Be open and co-operative with the FCA, the PRA and other regulators
Pay due regard to the interests of customers and treat them fairly
Observe proper standards of market conduct
Act to deliver good outcomes for retail customers

Requirements

Ability to organise own time and prioritise workload to tight deadlines whilst maintaining a high attention to detail
Ability to develop and maintain strong internal and external working relationships
Displays a positive attitude at all times
Is a co-operative team member
Demonstrates a can do attitude
Displays a flexible, adaptable approach and always rises to new challenges
Behaves and looks professional at all times paying particular attention to attendance, punctuality and dress code
Questions the way we operate and helps the department to work smarter not just harder
Is aware of personal development needs and raises issues with manager to help improve effectiveness.
Takes on board comments about development needs and is always willing to learn
Happy to work in a small team
Ability to work on your own initiative
Exceptional organisational, customer service and administrative skills
Pro-active, can-do approach to work
Flexible, adaptable approach and being ready to rise to new challenges are essential qualities for this role.
Good working knowledge of Microsoft Office Suite
Excellent academic background, achieving strong A’level and GCSE results
At least six months work experience in a busy office environment where you will have developed good administrative skills.
Enthusiasm, flexibility and a positive working attitude

Skills

Excellent verbal and written communication skills
Competent in using Microsoft Office Suite, ie Word, Excel, Powerpoint and Outlook
Administrative skills

Experience Level

At least six months work experience

Education Level

Strong A’level and GCSE results

About the Company

First Title is the UK division of First American Financial Corporation (“FAFC”).
First American Financial Corporation is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions.
One of our subsidiaries, First Title Insurance plc (FTI) is a leading insurer of risks involving title and related areas of property and property finance and is part of the First Title Group of Companies.
FTI have a unique range of policies to help lawyers involved in commercial and residential property transactions resolve both known and unknown title issues and help problem transactions close on time.
First Title also provides support services to First European Title Insurance Company Ltd (FETIC) established in Malta in 2018.
FETIC is a wholly owned subsidiary of FAFC.

Equal Opportunity

First Title has a positive commitment to the promotion of equality, diversity and inclusion for all current and prospective employees.
Our objective is to cultivate and promote an inclusive culture that maximises the talent, skills and diversity within our workforce by treating all job applicants and employees of the Company equally; recruiting, remunerating and promoting people based solely on their suitability for the job and ensuring that opportunities for development and progress are afforded to all members of the Company to achieve their potential.