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About the Role
As Lead Technical Product Owner for Customer Journey Analytics (CJA), you will define and lead Sky’s cross-channel analytics capability, ensuring consistent, trusted insight across digital and non-digital customer journeys. You will set the direction for Adobe CJA and ensure it drives measurable value and better decision-making across the enterprise.
Responsibilities
- Define and deliver the multi-year vision, strategy and roadmap for Adobe CJA, establishing it as Sky’s core cross-channel analytics platform
- Own and prioritise a value-led product backlog, balancing legacy migration, platform optimisation and new insight capabilities
- Lead governance, demand intake and reporting standards to ensure consistent, trusted metrics and enterprise-wide adoption
- Collaborate with Data Engineering, Martech, Technology and Privacy teams to deliver scalable, compliant analytics solutions
- Drive stakeholder alignment across Sky Data, DME, Value Streams and Operations to enable consistent journey measurement and reporting
- Track adoption, data quality and value realisation, continuously improving outcomes linked to customer insight and commercial impact
Requirements
- Proven experience owning and scaling enterprise analytics products (ideally Adobe CJA, Adobe Analytics or AEP)
- Strong product leadership capability with experience defining strategy, roadmaps and outcome-based backlogs
- Deep understanding of omni-channel data (behavioural, transactional, customer) and how it drives reporting and insight
- Track record of establishing governance, data standards and consistent measurement frameworks across teams
- Ability to influence senior stakeholders and translate complex analytics concepts into clear business value
- Experience leading cross-functional collaboration across data, technology and business teams
- Experience migrating from legacy analytics to modern, cross-channel platforms
- Knowledge of Adobe Experience Platform and downstream activation/personalisation use cases
- Familiarity with data governance, privacy and compliance considerations in analytics environments
- Experience building enablement frameworks (training, playbooks, adoption strategies)
- Appropriate right to work in the UK
Skills
- Adobe CJA
- Adobe Analytics
- Adobe Experience Platform
- Omni-channel data analysis
- Data governance
- Data standards
- Measurement frameworks
- Stakeholder influence
- Cross-functional collaboration
Location
- Osterley
Work Type
- Hybrid
- Full-time
Experience Level
- Lead
Benefits
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
About the Company
- Sky is a leading media and entertainment company connecting millions with entertainment, sports, news and arts through innovative products and services.
- Working with Sky means bringing the joy of a better experience to more people, every day.
- The company aims to do better and deliver better for customers, colleagues and society.
Equal Opportunity
- Sky is an equal opportunity employer and values diversity at the company.
- Sky is a Disability Confident Accredited Employer, and welcomes and encourages applications from all candidates.
- Sky will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support candidates where appropriate.
- Criminal record checks will be conducted for successful applicants.
- Sky does not offer sponsorship for this position.