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About the Role

In collaboration with patients, families, and staff, this role supervises the day-to-day administrative activities of the clinic.

Responsibilities

• Supervise and train Medical Admitting Clerks (MAC) at the assigned clinic.
• Coordinate staffing levels to ensure proper patient flow.
• Oversee daily registration area activities to meet department standards.
• Ensure adherence to all personnel department policies and procedures.
• Develop, recommend, and implement changes to administrative processes and procedures.
• Respond to patient inquiries, complaints, and requests for assistance.
• Secure necessary signatures for treatments, medical information release, and payment.
• Ensure timely processing of billing, co-pays, and deposits.
• Maintain and report QA statistics, including patient wait times.
• Manage the purchasing of business and medical supplies within budget.
• Collaborate with nursing and ancillary departments to foster teamwork.
• Perform all functions of a MAC.
• Provide coverage for staff during sick or vacation time.
• Perform other assigned duties.

Requirements

• Ensure timely and professional resolution of all patient issues.
• Maintain patient information confidentiality and adhere to HIPAA.
• Complete annual safety updates via the organization's computerized education system.
• Ensure all patient care and administrative duties comply with regulatory and accreditation standards, including The Joint Commission and CommUnityCare SOPs and Policies.
• Develop and maintain positive internal relationships with colleagues, managers, providers, and business office staff.
• Interact respectfully and collaboratively with patients and families.
• Collaborate with the care team in providing patient-centered care.
• Represent CommUnityCare professionally in all actions, conduct, and communications.
• Uphold and ensure compliance with company policies, procedures, mission, and values.
• Demonstrate a high level of skill in building relationships and providing excellent customer service.
• Demonstrate a high level of problem-solving skill.
• Possess strong attention to detail and accuracy.
• Possess excellent verbal and written communication skills.
• Ability to implement and evaluate administrative processes.
• Ability to supervise staff.

Skills

• Insurance verification procedures
• Medical terminology
• Cash handling procedures
• Directing staff
• Personal computer skills
• Spreadsheets
• Word processing
• Patient records systems
• EMR systems

Experience Level

• 3-5 years of office or administrative experience

Education Level

• Graduate from high school or equivalent