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About the Role

Serve as the primary point of contact for customers across all ESC product lines and services, providing support and resolving issues. Assess and respond to customer needs, manage requests from initial contact through to completion, and ensure all orders are accurately submitted and tracked.

Responsibilities

• Serve as the primary point of contact for customers, identifying needs and providing accurate information and support
• Resolve customer issues by investigating, implementing solutions, and escalating when required
• Process and manage customer orders, ensuring accurate data entry and completion of transactions
• Track and follow up on requests and orders to ensure timely resolution adhering to service level agreements
• Respond to inquiries promptly and professionally
• Maintain accurate records in the Eservice system, including detailed notes on client interactions and requests
• Perform other assigned duties

Requirements

• Bilingual in English and French, both orally and written is required
• Customer service experience, call center experience or similar in a fast-paced environment
• Knowledge of corporate supply products
• Self-motivated, independent thinking and able to work well in a team environment
• Comfortable with computers, printers, software installation, configuration and the Internet

Location

• Toronto, Ontario

Work Type

• Full-time
• Permanent
• Hybrid

Education Level

• Post-secondary education or equivalent experience would be an asset, such as a business, office admin or law clerk diploma

Salary/Compensations

• $42,250 - $51,750

Benefits

• Competitive salary and benefits package
• Career development opportunities
• Education support
• Recognition programs

About the Company

• ESC is an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada.
• ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records.
• ISC excels at delivering value to government, industry, and our community.
• ISC is the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.