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About the Role
AGF Client Services is seeking experienced and dynamic bilingual individuals (English/French) to join their team. This role offers a supportive and collaborative environment focused on developing talent and achieving success. You will be a champion for first-class customer service, connecting with clients and ensuring their success.
Responsibilities
- Act as the primary contact for advisors/investors, providing insights and solutions for account, transactional, procedural, and product queries via phone, adhering to established Service Level Standards.
- Resolve customer requests and interface with other departments as needed, in English or French, spoken or written.
- Maintain a high level of professionalism and establish positive rapport with every caller.
- Work rotating shifts between 8 AM and 8 PM, Monday to Friday.
- Stay updated on AGF products, services, policies, and procedures to provide accurate information.
- Actively contribute to a supportive, positive, and engaging team environment.
Requirements
- Post-secondary education completed.
- Minimum 1 to 3 years of experience in a contact centre role within a financial services or fund company that distributes via financial advisors, or with a fund company service provider.
- Excellent communication, listening, and written skills in both English and French.
- Genuine desire to serve the customer.
- Self-starter with a drive to improve skills and capabilities.
- Ability to navigate multiple computer applications and multitask while engaging with customers.
- Strong problem-solving skills and ability to work well under pressure.
Skills
- Bilingual (English/French)
- Customer Service
- Communication Skills
- Problem Solving
- Multitasking
Location
- Downtown Toronto corporate office
- Remote
Work Type
- Remote
- Onsite
Experience Level
- 1-3 years
Education Level
- Post-secondary education
- Canadian Securities Course (preferred)
- IFIC courses (preferred)
Salary/Compensations
- $55,000 - $58,000 annually
Benefits
- Comprehensive and competitive total rewards package
- Base salary
- Variable compensation (e.g., annual bonus, commissions)
- Benefits
- Retirement savings plans
About the Company
- AGF Management Limited (AGF) is an independent and globally diverse asset management firm founded in 1957.
- AGF's business lines include AGF Investments, AGF Capital Partners, and AGF Private Wealth.
- The firm applies a disciplined approach, focusing on sound, responsible, and sustainable corporate practices.
- AGF's collective investment expertise spans fundamental, quantitative, and alternative investing capabilities, serving a wide range of clients globally.
- AGF has offices and operational/client service teams in North America and Europe.
- AGF offers its products and services to over 820,000 investors.
- AGF is listed on the Toronto Stock Exchange under the symbol 'AGF.B'.
Equal Opportunity
- AGF is an equal opportunity employer committed to fostering an inclusive and accessible workplace.
- AGF welcomes and encourages applications from individuals of all backgrounds, including women, Indigenous peoples, racialized persons, persons with disabilities, and members of the 2SLGBTQIA+ community.
- AGF does not discriminate on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, or any other status protected by applicable legislation.
- AGF is committed to providing reasonable accommodations for applicants with disabilities throughout the recruitment process.