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About the Role
Oversee all customs compliance and transportation activities across Canada, leading a team and managing external consultants. Ensure regulatory compliance, cost control, and operational readiness while acting as the subject matter expert for customs and carrier strategy.
Responsibilities
- Oversee national customs operations and inquiries, ensuring compliance with Canadian customs regulations and the CSA program, and managing all audits.
- Maintain oversight of free trade agreement utilization and eligibility.
- Ensure correct HS code classification, valuation, and country of origin determinations through broker governance and internal reviews.
- Complete regular compliance sweeps and audits to validate accuracy across entries, documentation, and broker filings.
- Identify, assess, and manage duty drawback and duty recovery opportunities.
- Oversee national transportation strategy across all modes and carriers.
- Manage carrier relationships, including performance reviews, issue resolution, and service level governance.
- Partner with Sales and Planning teams to pre-plan carrier capacity and execution for promotions, peak periods, and major sales events.
- Ensure commercial invoices and international shipping documentation are completed accurately and consistently.
- Oversee vendor shipping requests and documentation to ensure alignment with purchased goods.
- Partner with Buying and Accounts Payable to resolve discrepancies and prevent repeat issues.
- Identify AI automation and process improvement opportunities in customs and transportation workflows.
Requirements
- Post-secondary degree in a related field or equivalent experience.
- 5+ years of experience in customs, trade compliance, and transportation management.
- Proven experience managing teams and external service providers.
- Strong working knowledge of Canadian customs regulations, CSA requirements, free trade agreements, and valuation principles.
- Hands-on experience working with customs brokers and transportation carriers.
- Strong business partnership skills with Buying, Finance, and Operations teams.
- CCS designation strongly preferred.
- Advanced Excel skills with the ability to analyze large data sets, complete audits, and build reporting tools.
- Experience working in retail, luxury, or high-volume distribution environments.
Skills
- Customs compliance
- Transportation management
- Team leadership
- External consultant management
- Subject matter expertise
- Regulatory compliance
- Cost control
- Operational readiness
- Cross-border logistics
- Domestic logistics
- Canadian customs regulations
- CSA program
- Free trade agreements
- HS code classification
- Valuation principles
- Duty drawback
- Duty recovery
- Carrier relationship management
- Sales and Planning partnership
- Documentation accuracy
- Process improvement
- AI automation
- Advanced Excel
- Data analysis
- Reporting tool development
Location
- Canada
Work Type
- Full-time
Experience Level
- 5+ years
Education Level
- Post-secondary degree or equivalent experience
Salary/Compensations
- $80,000.00 - $90,000.00 per year
Benefits
- Competitive total compensation
- Generous employee discount
- Pension
- Health & dental benefits
- Tuition assistance
- Continuous learning and development
- Comprehensive benefits package
- Enticing perks
- Pension matching
- Incentives
About the Company
- Holt Renfrew offers an inspiring, fashion-driven environment with opportunities to learn and grow.
- Incredible partnerships with iconic luxury brands.
- Commitments to corporate social responsibility.
Equal Opportunity
- Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
- Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.
- If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process.
- All requests are confidential and used only to meet candidate needs.