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About the Role

The Account Coordinator supports the execution of branded merchandise programs and delivers exceptional client experiences by coordinating client requests, product sourcing, quoting, artwork approvals, inventory programs, ecommerce solutions, and project execution. This role ensures client programs move efficiently from concept through order placement with accuracy and responsiveness.

Responsibilities

• Partner with Account Managers to support client programs and promotional merchandise initiatives.
• Assist with client requests by gathering information, preparing quotes, researching products, and coordinating follow-up activities.
• Ensure client expectations are met through timely communication and responsive support.
• Participate in client meetings to understand client businesses and brand standards.
• Research products and suppliers to identify solutions aligning with client objectives, budgets, and timelines.
• Prepare supplier quote requests and compare pricing, availability, and production capabilities.
• Coordinate artwork approvals and project documentation prior to order submission.
• Support inventory programs, online company stores, fulfillment initiatives, and special client projects.
• Maintain accurate project records and supporting documentation.
• Partner closely with Account Managers, Sales Order Coordinators, Creative, Operations, Accounting, and supplier partners.
• Communicate project requirements clearly to support efficient workflow and successful execution.
• Coordinate project activities while proactively identifying and communicating potential issues.
• Contribute ideas that improve team efficiency and the overall client experience.
• Ensure work is completed accurately and on schedule while managing multiple priorities.
• Maintain organized project files and documentation.
• Follow established processes while identifying opportunities for continuous improvement.
• Support a collaborative, team-first culture by assisting wherever needed to deliver successful client outcomes.
• Develop a strong understanding of promotional products, supplier capabilities, decoration methods, ecommerce solutions, and branded merchandise programs.
• Stay informed about new products, suppliers, and industry trends.
• Participate in ongoing learning opportunities to expand industry knowledge and professional skills.

Requirements

• Typically 1-3 years of experience in customer service, sales support, account coordination, operations, promotional products, or a related field.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills.
• Strong problem-solving skills with a proactive, customer-focused mindset.
• Experience using CRM, ERP, or order management systems is preferred.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Occasional travel may be required.

Skills

• Customer service
• Sales support
• Account coordination
• Operations
• Promotional products
• Organizational skills
• Attention to detail
• Managing multiple priorities
• Communication skills
• Problem-solving
• Customer-focused mindset
• CRM
• ERP
• Order management systems
• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Location

• Austin

Work Type

• In-office
• Hybrid

Experience Level

• 1-3 years

Education Level

• Associate's or Bachelor's degree preferred
• Equivalent combination of education and experience

Benefits

• Medical, dental and vision insurance
• Paid time off
• 401(k) with matching
• Cool swag!

About the Company

• Boundless is Your Merch Media Agency®, where creative ideas meet results-driven execution.
• An industry-leading branded merchandise agency that fuses agency-level creative with enterprise-level solutions to craft unforgettable merch experiences that ignite Brand Love™.
• The team brings strategy, storytelling, and design to life through product.
• Recognized in 2025 PPAI Best Places to Work.
• Top 20 ASI and PPAI Distributor.

Equal Opportunity

• Boundless welcomes all applicants regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.