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About the Role
We are seeking a passionate, empathetic, and experienced Social Worker to support customers and colleagues. This role is crucial for assisting energy specialists who manage complex customer interactions.
Responsibilities
- Conduct assessments and support plans for customers with various needs.
- Refer customers to local authorities when appropriate and identify safeguarding concerns.
- Assess customer needs and ability to pay, recommending the best course of action.
- Signpost customers to resources and recommend appropriate support packages.
- Conduct customer follow-ups to ensure case resolution.
- Collaborate with other agencies and make relevant referrals.
- Stay updated on industry best practices and regulatory guidelines.
- Provide ongoing dynamic support to energy specialists.
Requirements
- Social Work Degree and current registration with Social Work England.
- Minimum of 5 years post-qualifying Social Work experience or equivalent.
- ASYE required.
- Experience working within the adult social care sector.
- Experience working within a mental health team is desirable.
- Ability to use initiative to tackle sensitive customer scenarios.
- Ability to build rapport and trust with colleagues.
- Comfortable applying Social Worker skills to a new industry.
- Driver with access to a car or willing to occasionally travel to different locations is preferred.
Skills
- Social Work
- Assessment
- Support Planning
- Referral
- Safeguarding
- Communication
- Empathy
- Curiosity
- Initiative
- Rapport Building
- Trust Building
Location
- Coventry
- Leicester
- Manchester
- London
- Brighton
Work Type
- On-site
- Full-time
Experience Level
- 5 years post qualifying experience
- ASYE required
Education Level
- Social Work Degree
- Current registration with Social Work England
- Practice Educator qualification (highly desired)
Salary/Compensations
- Salary is discussed during the recruitment process to match experience.
Benefits
- Voted UK's top company to work for
- Ranked in the top ten in the Sunday Times Best Places to Work 2024
- Podcast by Group CEO on culture and empowerment
- Top 10 companies for senior leadership
- Access to UK perks hub - Octopus Employee Benefits
About the Company
- Octopus Energy Group has a unique culture focused on learning, quick decision-making, and building.
- Employees work with autonomy on groundbreaking projects.
- The company values rewarding hard work with relevant perks.
- We are looking for genuinely decent people who are honest and empathetic.
Equal Opportunity
- As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
- Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
- We encourage applications from all candidates, even if they don't meet 100% of the job requirements.