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About the Role

The Supervisor, Client Services is responsible for the ongoing assessment of clients and the development of an appropriate care plan that meets client needs. This role involves the ongoing education, support, and supervision of Home Service Workers, as well as developing and implementing effective communication strategies to ensure staff are aware of client status changes in a timely manner. The Supervisor also arranges family and team meetings, conducts annual performance appraisals for Home Service Workers, and works closely with the Service Coordinator to ensure clients receive scheduled care and that changes are implemented immediately.

Responsibilities

Supervise Personal Support Workers through on-site scheduled and unscheduled spot checks, including evening and weekend visits as needed.
Assist Home Service Workers in problem-solving.
Arrange spot check appointments, as per agency guidelines.
Provide training and follow-up on Delegated Acts, as required.
Provide direction to Personal Support Workers during crisis situations/urgent visits such as medical emergencies, death, etc.
Facilitate/monitor training and educational opportunities for Home Service Workers to encourage skill enhancement and self-improvement.
Conduct performance reviews with input from Service Coordinators for regular performance appraisals.
Participate in Personal Support Worker recognition events.
Follow and monitor the implementation of all rules/procedures regarding the health and safety of Home Service Workers and clients.
Provide input to Human Resources in the development and monitoring of modified work plans with input from Service Coordinators.
Investigate and complete accident reports (WSIB) according to requirements.
Enforce compliance with relevant labour legislation.
Provide supervision, support, education, and evaluation of students placed at the Agency for field practice, as required.
Identify education needs of Personal Support Workers and set up education sessions.
Participate in department meetings and provide input for improving programs and enhancing efficiency.
Liaise with other departments within the Agency.
Support team decisions and strategies.
Share in handling workload for positive results.
Participate on community and Agency committees as necessary.
Provide support and leadership in a specified area of service (e.g., specialty, skills, language), as required.
Contribute to department and agency success by performing other relevant responsibilities or undertaking special projects as assigned by management.
Work cooperatively with colleagues.
Provide excellent customer service.
Enhance job skills through education and training.
Arrive at work and at appointments in a punctual manner.
Responsible for tidying boardrooms and office kitchen areas after use.
Conduct ongoing assessment/reassessment of clients' needs for service according to Agency guidelines and establish care plans based upon client health and functioning level, support network, and home environment.
Arrange family meetings to discuss client needs and program description as necessary.
Collaborate with Ontario Health atHome (OHAH) for complex clients.
Complete all necessary documentation and obtain required consents.
Advocate on behalf of the client to ensure their needs are met.
Complete initial and follow-up client goal achievement, with client/caregiver input.
Participate in case conferences, as required.
Maintain regular contact with Manager and Service Coordinators.
Identify and report health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately.
Participate in health and safety processes and procedures.
Participate in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being.
Participate in all health and safety training initiatives on a regular basis.
Take proactive action against client incidents within your scope of practice.
Develop a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies.
Assess the severity of an adverse client safety/risk event and determine the best follow-up and develop an action plan following the event.
Collaborate with funder (e.g., HCCSS) and follow any additional processes as required.
Call emergency services (911) when the client is at an immediate risk of harming themselves or others, or if there is a serious injury and/or imminent harm.
Evaluate potential hazards and identify clients at risk for adverse health and safety events, taking preventative measures when necessary to minimize reoccurrence.
Report all safety events impacting clients, caregivers, and families in a timely and honest disclosure.

Requirements

Regulated healthcare professional with current registration in the applicable College.
Experience working with an elderly population or in community-based care would be an asset.
Excellent assessment skills.
Able to supervise a team of Home Service Workers.
Excellent interpersonal, problem-solving, and communication skills.
Highly organized, able to work independently, while functioning as a member of a team.
Good written and verbal English language skills.
Able to produce accurate documentation and show attention to detail.
Computer skills in Windows, MS Office, and Word processing.
Competent in both the RAI and Gold Care tools.
Demonstrated efforts to continuously upgrade skills.
Language skills are an asset (e.g., Russian, Yiddish, Cantonese, Italian).
Valid Driver’s license and vehicle required.

Skills

Assessment skills
Supervision skills
Interpersonal skills
Problem-solving skills
Communication skills
Organizational skills
Independent work
Teamwork
Written English
Verbal English
Accurate documentation
Attention to detail
Computer skills (Windows, MS Office, Word processing)
RAI tools
Gold Care tools
Continuous learning
Language skills (Russian, Yiddish, Cantonese, Italian)
Driving
Risk management
Health and safety management

Location

Head Office
Hybrid

Work Type

Full-Time
Contract
Hybrid

Experience Level

18-Month Contract

Education Level

Regulated healthcare professional with current registration in the applicable College.

Salary/Compensations

$65,000 to $76,500 per year

Benefits

Subsidized underground parking
Conveniently located on the subway line and GO transit

About the Company

Circle of Care is made up of staff, students, and volunteers who bring energy and purpose, every day.
Powered by people. Sparked by passion.

Equal Opportunity

Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported.
We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.
Circle of Care seeks applicants who embrace our values of equity, anti-racism, and inclusion.
We encourage applications from candidates who have been historically disadvantaged and marginalized, including but not limited to those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.
We are committed to an environment that is barrier free. If you require accommodation, please inform us in advance.
We thank you for your interest in Circle of Care.
We welcome you to apply for this role, even if you do not meet every requirement listed.
Circle of Care may use artificial intelligence (AI) through third-party platforms, to assist in parts of the recruitment and/or selection process.
Only applicants who are selected for an interview will be contacted.