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About the Role

At Donalda Club, we are seeking an Assistant Racquets Administrator who is passionate about hospitality and thrives in a dynamic, high-performance environment. This role supports the Head Racquets Professional to ensure the efficient operation and management of the Racquets Department, aiming to exceed member expectations.

Responsibilities

• Perform regular duties while stationed at the tennis office, ensuring smooth process and operations.
• Complete daily office & defibrillator safety inspections.
• Provide courteous and professional assistance to member complaints and questions.
• Assist with tennis and squash billings for the tennis department, including lessons, programs, events, and prizes.
• Ensure staff are equipped with the knowledge and equipment to perform their jobs efficiently.
• Coordinate communications and meetings with tennis staff to develop strategies for improving service quality.
• Assist with materials for the tennis section for Sundials.
• Inform service staff about upcoming events and information members may request.
• Maintain good communication between members and the Racquets Department via various channels.
• Facilitate communication between Tennis Court staff and office staff.
• Assist in organizing ladies’ and men’s team matches and practices.
• Handle tennis & squash court reservations and keep the online booking system updated.
• Ensure the office environment is well-presented and office supply inventory is appropriate.
• Assist members in finding cooperative partners for playing.
• Perform additional tasks as specified by the Head Racquets Professional.
• Brush and line courts as required to maintain high standards.
• Promote Racquets Department programs, teams, events, and achievements through various communication channels and social media platforms.
• Update Facebook with ladder pictures, group/individual pictures & videos, children's program pictures & videos, interviews, and upcoming events.
• Post on Instagram & Twitter.
• Update the website weekly with new events.
• Call participants to complete singles ladder matches and update results on the notice board.
• Update the notice board weekly with pictures of events.

Requirements

• Completion of High School Education (Grade 12) is required.
• Private club experience preferred.
• Ability to comprehend departmental accounting and budgetary processes, prepare, analyze and summarize event orders.
• Strong administrative and organizational skills.
• Excellent interpersonal skills.
• Minimum typing speed: 30-35 WPM.
• Able to work shifts - days, evenings, weekends, and holidays.
• Must be able to work under pressure and under strict time constraints.
• Punctual and reliable.
• Well groomed, mannerly, co-operative and outwardly friendly (team oriented).
• Candidates 18 years or older may be required to complete a criminal background check.

Skills

• Microsoft Office (Word, Excel and Outlook)
• Internet use

Location

• Donalda Club

Work Type

• Permanent
• Part-Time

Experience Level

• Not specified

Education Level

• High School Education (Grade 12)
• Post-Secondary education in a related field is an asset

Salary/Compensations

• $20.00 - $21.00 per hour

Benefits

• Paid sick/wellness days and vacation in accordance with Club policy
• Complimentary staff meals (Taxable benefit)
• Complimentary parking
• Wellness Spending Account

About the Company

• At Donalda Club, we take pride in delivering exceptional service for our members, creating memorable experiences, and fostering a workplace that values teamwork, and professional growth.
• Donalda Club uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws.

Equal Opportunity

• Donalda Club is an equal-opportunity employer.
• We are actively working towards creating a diverse work environment because we believe our teams are stronger with different perspectives and experiences.
• Our goal is to be an inclusive, diverse, and a respectful work environment where every person can enjoy a successful career at Donalda.
• This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
• Donalda also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.
• If you require accommodations to complete any stage of the hiring process, including job applications, pre-employment testing, interviews, or any aspect of consideration for a role. Kindly fill out this form, and a member of our team will reach out to discuss how we can best support and assist you.