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About the Role
This role supports the Front Office Manager in all aspects of the department, ensuring service standards are met and providing managerial support for various front office areas. The position involves ensuring proper staffing, clear communication, and training of colleagues, while consistently offering professional and engaging service to guests.
Responsibilities
- Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
- Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
- Consistently offer professional, friendly and engaging service
- Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
- Train supervisors and fulfill training role in the absence of the trainer
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Requirements
- Minimum of 1 year previous proven supervisory experience
- Must have the ability to handle a multitude of tasks and Guest requests
- Should possess or seek certification in basic first aid
- Ability to work independently and prioritize responsibilities
Skills
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Fluency in English
- Knowledge of Micros-Fidelio Property Management System an asset
- Strong guest service orientation and training skills background required
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
- Experience with a Hotel loyalty program an asset
Location
- Austin
Work Type
- Full-Time
- Permanent
Experience Level
- 1 year previous proven supervisory experience
Education Level
- Degree or Diploma in Hospitality Management is an asset
Benefits
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
About the Company
- Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
- Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
- A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Equal Opportunity
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
- Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V