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About the Role
User Rights is Europe's first out-of-court dispute resolution body specializing in social media, established under the EU's Digital Services Act. We handle over a thousand complaints monthly regarding platform decisions like content removal or account suspension. We are growing rapidly and seek a leader to scale our operations and strengthen our organizational structure.
Responsibilities
- Develop and implement structures, processes, and tools to support scaling operations and future growth.
- Ensure high standards in data privacy, IT security, tooling, procurement, and internal processes.
- Drive the responsible use of AI within the company.
- Manage and develop the Operations department, building necessary support structures and external partnerships.
- Co-manage the operational steering of the case review team with the VP Case Review, developing an operating model for increased case volumes.
- Oversee the People department, focusing on efficient recruiting, performance cycles, and leadership support.
- Develop and execute the playbook for international expansion, including operational setup, compliance, processes, hiring, and financial integration.
- Collaborate closely with the VP Case Review, Head of Finance, People and Operations lead, and Director for Product.
Requirements
- Proven experience in building structures, processes, and teams during a growth phase, ideally scaling from 30 to 300 employees.
- Ability to engage with regulated and legal matters, with a strong understanding of data privacy and information security.
- Leadership style focused on results and clarity, with effective delegation of responsibility.
- Clear and audience-appropriate communication skills, suitable for team, management, and external stakeholder interactions.
- Skill in guiding people through change.
- Data-driven decision-making with transparent criteria.
- Ability to remain structured and calm under pressure.
- Excellent German (business fluent) and outstanding English language skills.
- Experience in international expansion, including site setup, partner models, or establishing business operations, is advantageous.
- Experience in consulting or a leading role in a large tech company is advantageous.
Skills
- Scaling operations
- Process optimization
- Team leadership
- Data privacy
- IT security
- AI implementation
- Recruiting
- Performance management
- International expansion
- Stakeholder management
- Data analysis
- Change management
Location
- Berlin-Kreuzberg
Work Type
- Hybrid
- Full-time
Experience Level
- Senior leadership
Salary/Compensations
- €100,000 - €125,000 gross per year
Benefits
- Flexible working hours
- Hybrid working model
- 30 days of vacation (5-day week)
- Urban Sports Club membership (after probation period)
About the Company
- User Rights is Europe's first out-of-court dispute resolution body specializing in social media, established under the EU's Digital Services Act.
- We handle over a thousand complaints monthly regarding platform decisions like content removal or account suspension.
- We have grown from 2 to 35 employees in two years, with plans to exceed 50 by year-end, funded primarily by our own revenue.
- The team is young, talented, and effective, with User Rights holding a strong reputation across Europe among regulators, academics, users, and platforms.
- We are at the beginning of significant growth, expanding our reach to more people, platforms, and EU countries.
- Our mission is to create structures that protect fundamental rights in the digital space in Europe.
Equal Opportunity
- We value diverse perspectives and encourage applications from individuals with different backgrounds and life paths, even if your journey doesn't fit the standard profile.
- We hire people of all ethnicities, genders, sexual orientations, religions, ages, disabilities, and marital statuses.