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About the Role
The Relationship Manager is responsible for proactively managing ongoing relationships for a territory of 15 to 30 accounts, ranging from $1M to $40M in annual revenue. The primary role is to build trust-based and value-added relationships with key clients, measured by revenue retention and growth.
Responsibilities
- Manage all ICE Data Services revenue across all lines of business.
- Become proficient across all products and services.
- Take on a leadership role in coordinating internal resources for client initiatives and problem resolution.
- Achieve quantitative measures based on revenue retention and growth.
- Meet qualitative goals such as proactive client engagement and overall client satisfaction.
Requirements
- Experience within the Fixed Income Pricing & Analytics business is required.
- Proactive, detail-oriented individuals are highly desired.
- Comfortable serving as a project coordinator.
- Must be a strong customer advocate.
- Overall industry knowledge and professional demeanor are a must.
- Knowledge of ICE Data Services products and services is a must.
- Strong written and verbal communication skills are critical.
- Ability to interact with senior management internally and externally is critical.
- Ability to work with large, complex, and potentially demanding clients.
Skills
- Account relationship management
- Client relationship management
- Project coordination
- Customer advocacy
- Communication skills
- Interpersonal skills
Location
- New York
- Illinois
Work Type
- Full-time
Experience Level
- 5+ years of experience in financial services
- 3+ years of account relationship experience
Education Level
- Bachelor's degree
Salary/Compensations
- New York: $75,000 - $125,000
- Illinois: $70,000 - $110,000
Benefits
- Healthcare coverage (medical, dental and vision)
- 401(k) plan
- Life insurance
- Time off
- Paid leave for qualifying circumstances
About the Company
- Intercontinental Exchange, Inc. is a global leader in data, analytics, and trading solutions.
Equal Opportunity
- Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.