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About the Role

Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. This role provides direct support for the installation contract business, handling financial activities, contract scheduling, revenue goals, billings, collections, and subcontract processing.

Responsibilities

• Tracks and provides direct support for the installation contract business.
• Actively participates in accounts receivable, accounts payable and financial activities.
• Provides back up customer call handling.
• Provides administrative, day to day support in the operational areas.
• Answers customer/subcontractor inquiries and resolves or escalates customer issues.
• Updates project/labor schedules.
• Runs query reports, researches and reconciles unaligned costs.
• Performs necessary cost transfers.
• Prepares and submits billings.
• Completes additional documentation required for billing.
• Reconciles accounts payable exceptions.
• Assists installation teams to reach revenue goals.
• Researches, resolves or escalates accounts receivable disputes.
• Works with Accounts Receivables contact to assist with resolution of A/R issues.
• Interacts with Customer to resolve receivable issues.
• Processes invoice credits and rebills.
• Proactively contacts customers to ensure customer satisfaction and commitment to pay.
• Maintains notes within appropriate systems.
• Updates and retains customer account information.
• Supports subcontract process.
• Assists COAs in resolution of issues.
• Provides additional operations administration support.

Requirements

• High school diploma or equivalent required.
• 2 to 3 years of related work experience, preferably within a technical work environment.
• Strong interpersonal skills to effectively communicate with both internal and external clients.
• Ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based upon financial impact to desired business goals.
• Proficient computer skills within Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.
• Demonstrated ability to perform work independently.
• Solid organizational and attention to detail skills.

Skills

• Microsoft Word
• Microsoft Excel
• Microsoft ACCESS
• Desktop Publishing
• Internet business applications

Experience Level

• 2 to 3 years of related work experience

Education Level

• High school diploma or equivalent
• Associate’s degree preferred

Salary/Compensations

• $24.00-33.00 (Hourly)

Benefits

• Competitive benefits package

About the Company

• Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization.
• Helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
• For more than 140 years, Johnson Controls has delivered performance where it really matters.
• Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Equal Opportunity

• Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
• To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.
• If you are an individual with a disability and you require an accommodation during the application process, please visit here.