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About the Role

As a floor manager, you’ll support the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to customers. You will provide knowledge, leadership, and support to stylist team members, responding to customer inquiries via the online customer service system. This role requires organization, resilience, enthusiasm, and determination to ensure excellent in-store customer experiences and exciting brand representation.

Responsibilities

Spend the majority of your day on the shop floor, trading with stylist teams and ensuring smooth operations.
Ensure customers receive the best in-store experience.
Oversee and provide leadership and support to stylist team members with customer queries, emails, chats, and calls via the online customer service system.
Partner with specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
Act as an expert ambassador for AllSaints products, inspiring customers and team members.
Work with pace to ensure product is showcased well, guidelines are followed, and best-selling products are prominently displayed.
Be accountable for the day-to-day operations of the store and manage team deployment.
Ensure seamless operations and provide support and coaching to stylists.
Work with the management team to exceed store targets and KPIs.
Proactively manage people matters, including return to work interviews, investigations, and performance/attendance management.
Create and implement floor plans and rotas independently.
Coach and support team members to motivate them to succeed and deliver sales targets and exceptional service.

Requirements

You love fashion and are an irresistible ambassador for AllSaints.
Possess tenacity and belief to succeed, setting challenging targets and deadlines.
Have a winning mentality.
Know your store inside and out and be an active user of reporting technologies.
Understand customer wants and how to deliver on their expectations.
Have a natural affinity for learning new systems and processes in a digital environment.
Be honest, trustworthy, and dependable.
Care for customers, profit, product, teams, and customer health and safety.
Be dedicated and committed to the success of the brand.
Be a confident and hardworking leader.
Your team loves to work with and for you and demonstrates these behaviors even in your absence.

Skills

Leadership
Customer service
Sales
Team management
Communication
Problem-solving
Commercial awareness
Brand ambassadorship
Fashion knowledge

Location

Battersea Power Station, London

Work Type

Full-time

Experience Level

Management experience

Benefits

Generous wardrobe allowance
Potential to earn more from team commission scheme
Employee discount for you to spend with family and friends
33 days holiday (25 days + bank holidays) for up to 2 years service
36 days holiday (28 days + bank holidays) for over 2 years service
Access to dental cash plan & free virtual GP appointments through Aviva
UNUM employee assistance helpline
Life assurance cover
Access to discounted gym membership and corporate discounts
Free, confidential, wellbeing and lifestyle support with Retail Trust
Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
Health days for physical or mental wellness
Dedicated mental health support from mental health first aiders
Eye care vouchers
Season ticket loans

About the Company

AllSaints is a global brand focused on making customers feel cool and confident through great outfits.
The company designs products in-house and sources them from sustainable suppliers and artisans worldwide.
AllSaints is embarking on an exciting growth plan and seeks motivated team members.
The new store is located at Battersea Power Station, an iconic London landmark turned shopping and lifestyle destination.
Battersea Power Station is a vibrant destination with high-end and high-street retail, dining, and attractions, attracting over 22 million visitors annually.

Equal Opportunity

We are a disability committed certified employer.