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About the Role

Warby Parker is seeking an Optical Supervisor to join their in-house optical professionals team. This role involves creating exceptional customer experiences through optical expertise, a friendly demeanor, and product knowledge. The supervisor will also act as a keyholder, assist with store operations, and foster a positive work environment for the team.

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that finished eyewear meets optical standards, customer requirements, and requests
• Explain prescription terminology and product offerings to customers
• Ensure all operational, service, and staff zoning procedures are executed to Warby Parker standards
• Drive store vision and sales by providing excellent service and acting as the main contact for customer and operational questions
• Lead and mentor the Optical team, including participants of the Optician Apprentice Program, and exemplify great service
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in the store
• Assist with opening and closing the store
• Maintain internal operations

Requirements

• A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states
• 2+ years of experience, including supervisor responsibilities
• Passionate about the eyewear and retail industries
• Clear, effective, and professional communicator
• Dedicated to going above-and-beyond to make customers and teammates happy
• Energetic, positive team player adaptable to a fast-paced, ever-changing work environment
• Extremely detail-oriented, cool under pressure, and capable of juggling a wide range of responsibilities
• Open-minded and eager for continuous learning
• Takes work seriously, but not oneself
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Skills

• Optical expertise
• Customer service
• Sales
• Leadership
• Mentoring
• Communication
• Adaptability
• Detail-orientation
• Problem-solving

Location

• In-house

Work Type

• Full-time
• Part-time

Experience Level

• 2+ years of experience
• Supervisor responsibilities

Education Level

• Licensed dispensing optician
• ABO-certified optician

Salary/Compensations

• Competitive base salary/hourly rate
• Variable compensation for eligible employees
• Overtime pay for non-exempt employees working over 40 hours

Benefits

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid Holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear

About the Company

• Warby Parker was founded with a mission to inspire and impact the world with vision, purpose, and style.
• The company aims to demonstrate that a business can scale while doing good in the world, without charging a premium.
• Warby Parker offers designer-quality glasses and contacts, eye exams, and vision tests online, in stores, and at home.
• The Buy a Pair, Give a Pair program distributes a pair of glasses to someone in need for every pair sold.

Equal Opportunity

• Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
• For California residents, additional privacy disclosures are available in Section 8 of the Privacy Policy.