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About the Role

We’re looking for a proactive and customer-focused Field Service Engineer to join our Aftermarket team. This is a mobile role where you’ll be responsible for servicing, repairing, and maintaining specialist vehicles at customer sites and company workshops, ensuring they are safe, compliant, and operating at peak performance.

Responsibilities

• Diagnose and repair faults on vehicle chassis and mounted equipment
• Carry out servicing and maintenance to a high standard
• Prepare vehicles for MOT inspections and ensure compliance with Department Of Transport specifications
• Use diagnostic software and tools to identify and resolve issues
• Log all work using PDA software and maintain accurate service records
• Travel to customer sites across the UK, sometimes at short notice
• Maintain a clean and safe working environment at all times
• Communicate clearly with customers and provide excellent service
• Support health and safety practices and complete risk assessments as required

Requirements

• NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance
• Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer)
• Strong diagnostic and fault-finding skills
• Knowledge of vehicle technology systems and compliance standards
• Comfortable working independently and managing your own workload
• Excellent communication and customer service skills
• Flexible with working hours and willing to travel
• General computer literacy and ability to complete technical documentation
• Experience with electric vehicles, IRTEC qualification, or HGV Class 2 licence is a bonus

Skills

• Problem-solving
• Customer service
• Diagnostic software
• PDA software
• Technical documentation

Location

• West London
• Croydon Service Centre

Work Type

• Mobile role
• Full-time

Experience Level

• DOE

Education Level

• NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance

Salary/Compensations

• £51,831.00 - £53,445.60 pa DOE

Benefits

• 25 days' holiday plus Bank Holidays (pro rata for part-time employees)
• Enhanced pension and life assurance (5% contribution, life assurance five times basic salary)
• Enhanced family leave policies
• Health and wellbeing support (Health Shield Medical Cash Plan, GP Anytime service, Occupational Health support, health surveillance)
• Employee support services (Employee Assistance Programme, Care Concierge service)
• Career development opportunities
• Cycle to Work scheme
• My Benefits platform (discounts on shopping, travel, entertainment, health and wellbeing services)
• Free independent mortgage advice

About the Company

• Dennis Eagle is proud to be an equal opportunities employer and a Disability Confident organisation.
• We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to succeed.
• We value potential and are committed to supporting your development.

Equal Opportunity

• We welcome applicants from all backgrounds.
• Even if you don't meet every requirement, we encourage you to apply.
• As part of this commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role.
• If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you.