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About the Role
Help create unforgettable visits at two of London’s most unique museums, making every visitor feel welcome, informed and inspired. As a Visitor Experience Assistant, you’ll be the friendly face greeting everyone who walks through the doors of Leighton House and Sambourne House. You’ll ensure a warm, professional and safe welcome, helping visitors get the most from their time with us.
Responsibilities
- Deliver great service and ensure a safe and enjoyable visitor experience.
- Staff the front desk, assist with access needs, and provide information about buildings, exhibitions, and facilities.
- Assist with retail operations, including using the till, managing stock, and fulfilling online orders.
- Help set up for public events.
- Monitor the general upkeep of museum spaces.
- Support the wider museum team and work with colleagues and volunteers to maintain museum appearance and welcoming atmosphere.
Requirements
- Passion for arts, heritage, or culture.
- Enjoyment in giving people a great experience.
- Previous customer service experience (hospitality, retail, or events).
- Confident communication with a wide range of people.
- Organised, adaptable, and calm under pressure.
- Good attention to detail.
- Sound IT skills.
- Willingness to be hands-on.
- Ability to work well in a team.
- Ability to show initiative.
- Positive, can-do attitude.
Skills
- Customer service
- Communication
- IT skills
- Teamwork
- Initiative
- Attention to detail
Location
- London
Work Type
- Casual/Sessional
- Flexible
Experience Level
- Entry level
Salary/Compensations
- Hourly rate paid monthly
- Additional rate for weekend working
Benefits
- Flexibility and variety
- Gain experience across all areas of museum operations
- Training and guidance
About the Company
- Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places.
- Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
- A competent and caring Council that takes pride in its work, ensuring services are delivered with care and competence.
- We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
- Preserve and promote two of London’s most remarkable house museums.
- Part of the 'we’re all in' mindset—working together to create high-quality experiences that welcome every visitor and celebrate the cultural life of our borough.
Equal Opportunity
- Committed to promoting equality and respecting diversity.
- Welcome applications from all sections of the community.
- Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
- Committed to fair, transparent, and consistent pay practices.
- New hires will start at the minimum of the advertised salary range.
- Employees receive annual salary increases until they reach the top of the pay scale.
- Employees will receive any agreed cost of living pay rises.