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About the Role

The Pharmacy Technician at Whitney Young Health (WYH), under the supervision of a licensed pharmacist, will perform pharmacy-related non-dispensing functions including medication management support, medication reviews, health literacy assessments, and educational activities. The technician will engage with patients, caregivers, insurance companies, and providers to facilitate pharmacist-led services for community members. This is a part-time position up to 12 hours a week.

Responsibilities

Assists the pharmacist, under direct supervision, in the practice of pharmacy.
Assists the pharmacist in the performance of other Pharmacy Department duties.
Engages patients by greeting them, offering counseling when applicable, and answering questions to ensure a positive patient experience.
Resolves patient issues and concerns in a timely manner.
Models and shares customer service best practices with all team members.
Uses pharmacy systems to obtain patient and drug information and process prescriptions.
Supports medication reconciliation and medication review activities.
Identifies patients requiring medication reviews and schedules appointments.
Obtains and documents pertinent medication, laboratory, and other clinical data.
Completes initial medication reconciliation by comparing patient medication orders to existing medication to eliminate errors.
Assists patients with completing intake forms and verifies the accuracy of patient information.
Assists with documentation of medication management interventions.
Communicates professionally with the pharmacy team and other healthcare professionals.
Assists with quality improvement projects.
Documents activities and enters patient data in the appropriate database/software.
Manages incoming emails, faxes, calls, and mailing consisting of patient questions or support needs, outreach, information verification, and information requests.
Stocks shelves, assists with inventory control, and orders supplies for the pharmacy.
Handles telephone calls that do not require the personal attention of the pharmacist, including those to physicians.
Processes manual claims for third-party program prescription services and performs other clerical duties.
Assists and supports the Pharmacy Department on inventory management activities.
Maintains knowledge of WYH Pharmacy asset protection techniques and files claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
Maintains current knowledge and required certification as established by federal and state regulations.
Understands and adheres to HIPAA compliance, corporate compliance, and client confidentiality.
Ensures and/or remains in compliance with local, State, and Federal regulations and all accreditation standards.
Adheres to the National Patient Safety Goals as defined by the Joint Commission and WYH.
Completes other duties as assigned.

Requirements

High School diploma or GED equivalent certification.
Certified Pharmacy Technician (CPhT) within one year of hiring.
Previous experience as a pharmacy technician.

Skills

Medication management support
Medication reviews
Health literacy assessments
Educational activities
Customer service
Pharmacy systems
Medication reconciliation
Inventory control
HIPAA compliance
Corporate compliance
Client confidentiality

Location

Whitney Young Health

Work Type

Part-time
Up to 12 hours a week

Experience Level

Previous experience as pharmacy technician

Education Level

High School diploma or GED equivalent certification
Certified Pharmacy Technician (CPhT) within one year of hiring

Salary/Compensations

$18.50 - $25.00 hourly

About the Company

Whitney Young Health (WYH)

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.