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About the Role
This role combines patient advocacy and sales, focusing on helping patients accept needed dental care. It's ideal for individuals who are good with people, remain calm under pressure, and enjoy guiding patients to make positive health decisions.
Responsibilities
- Sit with patients after their exam and walk them through the doctor’s plan in human language.
- Translate between the clinical team and the financial side (insurance, financing, payment options).
- Own the follow-up process to ensure treatment is completed.
- Partner with scheduling to book accepted treatment.
- Achieve targets for case acceptance, scheduled production, and conversion.
Requirements
- 2+ years in treatment coordination, case presentation, patient finance, or a comparable patient-facing role with conversion goals.
- Ability to make clinical conversations feel human and not transactional.
- Comfortable with practice-management software (Open Dental a plus) and financing tools (CareCredit, Cherry, and similar).
- Self-motivated, goal-oriented, and dependable.
- Open to occasionally supporting other offices.
Skills
- Patient advocacy
- Sales
- Communication
- Follow-up
- Scheduling coordination
- Practice management software
- Financing tools
Location
- Clarence
- North Buffalo
- Orchard Park
- West Seneca
- Williamsville
Work Type
- Full-time
Experience Level
- 2+ years
Salary/Compensations
- $24–$30/hour base
- Uncapped performance bonus tied to case acceptance and follow-up
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Paid holidays
- Continuing-education support
About the Company
- Concierge Dental Group is dentist-founded and owner-operated with five modern, fully digital offices in Western New York.
- They utilize AI-assisted technology and have a team with personality, maintaining high standards without stuffiness.
- The company is growing and intentionally building a cohesive team across all offices, with dedicated executive leadership focused on team development and communication.
Equal Opportunity
- Concierge Dental Group is an equal-opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.