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About the Role

As a General Manager, you will be the business leader of a Wonder location, overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role involves leading a multifunctional team, managing cross-brand collaboration within a single facility, and owning the local P&L. Success requires operational dexterity, managing both employees and contract partners, driving business results, and representing Wonder in the local partner ecosystem. This is an opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage, and grow a complex operation.

Responsibilities

• Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery)
• Optimize labor deployment, throughput, and service execution to meet evolving business needs
• Ensure strict adherence to labor, food safety, team member safety, and compliance standards
• Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence
• Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time
• Monitor customer feedback and operational trends to make data-informed decisions that drive service excellence
• Set and drive key operational KPIs, ensuring alignment across internal and external contributors
• Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders
• Lead a blended on-site workforce of internal employees and external partners (contracted or brand-affiliated staff)
• Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof
• Address performance issues respectfully and quickly using coaching and performance tools
• Ensure compliance with state and federal labor laws
• Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin
• Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance
• Partner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunities
• Build action plans around local performance insights, customer feedback, and operational trends
• Own and drive company talent pipelines with a strong focus on succession building and readiness
• Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires
• Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations
• Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
• Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth
• Contribute to company innovation and evolution by sharing feedback, piloting new initiatives and championing best practices for company-wide rollout
• Serve as the on-site point of contact for brand partners, vendors, and contracted operators
• Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency
• Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience
• Represent Wonder in local community and business interactions, helping to grow our reputation and customer base

Requirements

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift up to 50 pounds and stand for extended periods
• Must have open availability, including nights and weekends
• Food Manager Certificate as required by State, County or Local Health Departments

Skills

• Operational dexterity
• Staffing decisions
• Vendor relations
• P&L ownership
• KPI management
• Cross-functional collaboration
• Customer service
• Quality assurance
• Accountability
• Results-driven

Location

• NEW YORK, New York

Work Type

• Onsite

Experience Level

• 3+ years of experience leading high-volume, complex operations
• Experience in fast-growing, operationally complex environments
• Proven leadership background and track record of progressive growth and advancement
• Demonstrated success in full P&L ownership, KPI management, and driving operational results

Education Level

• Food Manager Certificate

Salary/Compensations

• $95000 - $109500 per year

Benefits

• Medical, Dental, and Vision Insurance
• 100% employer-paid Life Insurance
• 401(k) Retirement Plan
• Employer match for Health Savings Account (HSA)
• Learning and Development opportunities
• Employee Stock
• Employee Discount

About the Company

• Wonder is the mealtime platform built to feed every craving in one order, mixing and matching dishes from exclusive restaurants.
• Wonder owns and operates every step of the dining experience, from recipe development to technology, ensuring quality, variety, and consistency at scale.
• Wonder aims to make great food more accessible.

Equal Opportunity

• Wonder uses an AEDT in its hiring process.
• Wonder evaluates people for their potential while championing diversity, equity, and inclusion.
• Wonder does not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.
• Wonder participates in the federal government's E-Verify program to confirm employment eligibility.