Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Accenture seeks a people-focused Sales Manager to lead an Agency Sales Representative team within Pinterest's digital marketing environment. This role drives measurable outcomes for Pinterest by leveraging ad solutions to help businesses build brand awareness, increase sales, and engage target audiences. You will coach the team to deliver exceptional customer experiences through strategic sales and account management, develop programs to scale operations, solve customer challenges, and drive revenue growth.

Responsibilities

Manage a high-performing team of Agency Sales Representatives supporting and expanding agency partnerships and their advertisers.
Drive revenue growth by setting and achieving strategic goals through go-to-market strategies, gap-to-goal plans, and KPI management.
Analyze team and book-of-business performance to identify obstacles and implement solutions.
Recruit, develop, coach, and retain top talent for the Agency Sales team.
Foster a results-driven culture by motivating the team to meet and exceed KPIs and targets.
Conduct regular one-on-one meetings to review performance, set objectives, and provide feedback.
Perform weekly call evaluations for regulatory compliance, best practices, and customer engagement consistency.
Provide leadership, mentorship, and development opportunities to empower team members.
Oversee daily operations and workflows to ensure efficiency and alignment with business goals.
Create a collaborative learning environment for knowledge sharing and continuous improvement.
Act as an escalation point for complex client queries, ensuring swift resolution and client satisfaction.
Ensure all client Service Level Agreement (SLA) targets are consistently met.

Requirements

Proven experience leading an Agency Sales team in the digital marketing industry.
Strong understanding of the independent agency landscape in Australia and New Zealand.
Expertise in digital advertising, including forecasting sales opportunities, setting goals, and monitoring sales activity.
Experience in recruiting and hiring top talent for agency sales teams.
Strong business relationship management skills with the ability to build effective partnerships.
Exceptional oral, written, presentation, and interpersonal communication skills.
Proficiency in CRM platforms or comparable sales force automation tools.
Comprehensive knowledge of technology and social media channels.
Proven ability to identify and lead initiatives that drive service improvements and operational efficiency.
Experience managing escalations from clients and internal teams in contact center or queue-based environments is a plus.
Demonstrated success in developing, measuring, and documenting improved efficiencies in workflows and system processes.
Strong leadership capabilities with the ability to articulate team goals, communicate a clear vision, and deliver results.
Excellent influencing skills and ability to collaborate effectively with cross-functional stakeholders.
Outstanding customer service orientation, with the ability to remain calm and professional under pressure.
High energy, passion for the role, and a positive attitude with a good sense of humor.

Skills

Digital Marketing
Sales Management
Team Leadership
Customer Relationship Management (CRM)
Digital Advertising
Performance Management
Recruitment
Coaching
Communication Skills
Presentation Skills
Interpersonal Skills
Influencing Skills
Customer Service
Operational Efficiency
Technology
Social Media

Location

Australia
New Zealand

Work Type

Full-time

Experience Level

Manager

About the Company

Accenture is a leading global professional services company helping businesses, governments, and organizations build their digital core, optimize operations, accelerate revenue growth, and enhance citizen services.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability.
Our services span Strategy & Consulting, Technology, Operations, Industry X, and Song.
We foster a culture of shared success and commitment to creating 360° value for clients, employees, shareholders, partners, and communities.

Equal Opportunity

Accenture fosters a culture and workplace where all people feel a sense of belonging and are respected and empowered.
We hire and develop people with diverse backgrounds, perspectives, and lived experiences to drive innovation.
We encourage applications from all people and are committed to removing barriers in the recruitment process.
Employment decisions are made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion, or sexual orientation.
Discrimination is not tolerated.