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About the Role

The Residential Support Worker position provides support to clients to increase their independence, dignity, and self-respect within a safe and secure environment. This role operates within a team-based setting to help clients achieve greater independence, dignity, and well-being in a supportive housing setting.

Responsibilities

• Build strong, respectful relationships with clients, providing coaching and hands-on support in daily living activities such as personal care, medication management, meal preparation, budgeting, and maintaining a healthy lifestyle.
• Facilitate house meetings and group activities, support client engagement, assist with daily household operations, and ensure a safe, clean, and well-maintained living environment.
• Help clients navigate healthcare and social service systems, maintain community partnerships, and support or accompany clients to appointments as needed, including participation in 24 hour crisis support.
• Promote a psycho-social rehabilitation / recovery-oriented approach, including harm reduction, conflict resolution, and problem-solving to support positive shared living environments.
• Maintain accurate documentation, contribute to program planning and evaluation, support team communication, and assist with scheduling, training, and continuous improvement initiatives.

Requirements

• A relevant degree/diploma in human services or a related field.
• At least 2+ years of experience working with vulnerable populations.
• Knowledge of the challenges faced by clients including those experiencing mental health issues, addictions, cognitive impairments, HIV/AIDS etc.
• Strong understanding of harm reduction and psychosocial rehabilitation principles.
• Strong crisis intervention, problem-solving, and conflict resolution abilities.
• Ability to build therapeutic relationships and collaborate with clients on goals and care plans.
• Experience working within multidisciplinary teams and facilitating group activities or meetings.
• Excellent interpersonal communication, and counselling skills to support clients in sensitive and complex situations.
• Effective organizational, time management, and analytical skills.
• Proficiency in computer systems, documentation, and record-keeping.
• A satisfactory vulnerable sector check (VSC) is also required.

Skills

• Harm reduction
• Psychosocial rehabilitation
• Crisis intervention
• Problem-solving
• Conflict resolution
• Therapeutic relationship building
• Team collaboration
• Interpersonal communication
• Counselling
• Organizational skills
• Time management
• Analytical skills
• Computer proficiency
• Documentation
• Record-keeping

Location

• Toronto, ON

Work Type

• Onsite

Experience Level

• 2+ years of experience

Education Level

• Relevant degree/diploma in human services or a related field

Salary/Compensations

• $52,022 - $61,821 Annually Prorated

Benefits

• Comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pension Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard
• Additional paid personal and paid sick days
• Professional development budget
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave and Parental leave top up program

About the Company

• LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.
• Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind.
• LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
• LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change.
• We value compassion, collaboration, and community delivered with dignity, innovation, and excellence.
• LOFT’s vision is that together, we can all live successfully in our community.
• Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity.
• LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Equal Opportunity

• LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
• LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
• Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.