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About the Role

Lead the systems that support our housing services and the residents behind them. You’ll play a key role in shaping the systems that help our housing teams support thousands of residents. We’re all in on making our services smarter, faster and more connected – and your leadership will help us get there.

Responsibilities

• Manage and enhance MRI Housing One system.
• Lead a team of analysts and support staff.
• Keep the system running smoothly and resolve issues quickly.
• Deliver improvements that meet users' needs.
• Troubleshoot system issues.
• Respond to support tickets.
• Roll out system improvements.
• Plan longer-term system changes.
• Work closely with housing teams and system users to understand needs.
• Manage contracts and relationships with suppliers.
• Lead on system integration.
• Oversee the licensing model for value and compliance.
• Help your team grow.
• Manage recruitment, performance, and development.
• Create a collaborative problem-solving environment.
• Manage sprint planning.
• Track budgets.

Requirements

• Experienced housing systems professional.
• Expert, hands-on knowledge of MRI Housing One or comparable system (e.g., Capita Open Housing).
• Passion for leading people and improving services.
• Experience working in Agile environments.
• Ability to juggle multiple projects.
• Understanding of the importance of good systems.
• Strong problem-solving skills.
• Confidence in working with stakeholders.
• Ability to keep things moving during challenges.
• Experience managing budgets, risks, and suppliers.
• Confident overseeing product roadmaps, user roles, and licensing.
• Ability to think strategically.
• Ability to lead compassionately.
• Ability to build relationships.
• Meet requirements set out in the person specification and job description.

Skills

• MRI Housing One
• Capita Open Housing
• Agile methodologies
• Stakeholder management
• Budget management
• Risk management
• Supplier management
• Product roadmap oversight
• User role management
• Licensing oversight
• Strategic thinking
• Leadership
• Relationship building
• Problem-solving

Location

• Based in the Borough (three days a week)

Work Type

• Hybrid

Experience Level

• Experienced

Salary/Compensations

• Competitive salary

Benefits

• Meaningful career development

About the Company

• At RBKC, we’re all in – investing in our people, our communities and our future.
• Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places.
• Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
• As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence.
• We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
• In this role, you’ll live our ‘We’re all in’ ethos – leading the systems that enable faster, fairer housing support.
• When you’re all in, your impact is real – and valued.

Equal Opportunity

• We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
• We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.