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About the Role

This role plays a vital part in ensuring the success of the Rehab Departments by maintaining efficient schedules and providing excellent customer service. You will be responsible for customer reception, insurance verification, order entry, and coordinating schedules to meet customer needs.

Responsibilities

• Provides customer service ensuring customer reception, insurance verification and referrals, order entry, procedure coordination and scheduling.
• Ensures maintenance of medical records, chart filling and electronic/computerized documentation.
• Coordinates schedules with other departments to meet customer needs and expectations.
• Provides timely telephone response in all patient scheduling areas of Rehab utilizing the Paragon Resource Scheduling application.
• Ensures to obtain a hard copy physician order prior to testing, verifying accuracy and compliance of request with order scanned into Horizon Patient Folder via ILE and maintaining original script in the paper medical record.
• Validates patient demographic information prior to patient receiving service, including insurance verification, ordering MD, referral/authorization requirements, and patient/guarantor addresses.
• Works closely with Patient Financial Services to assure compliance and maximum reimbursement.
• Assists in and performs diverse tasks required to maintain an efficient and organized office.

Requirements

• Secretarial experience with strong organizational skills required.
• Medical background is desired.
• Medical terminology desired.
• ICD-10/CPT coding experience strongly desired.

Skills

• Paragon Resource Scheduling application
• Horizon Patient Folder
• ILE

Work Type

• Per diem

Experience Level

• 2 to 3 years of previous secretary/clerical medical office experience desired.
• 2 to 3 years healthcare services scheduling experience preferred.

Education Level

• High School Diploma or GED required.
• Associates Degree preferred.

Salary/Compensations

• $18.34 - $22.00 per hour
• Based on Experience

About the Company

• Thompson Health

Equal Opportunity

• EOE encouraging individuals with disabilities and veterans to apply