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About the Role

The Financial Aid Customer Service Representative will ensure excellent customer service skills in every interaction through inbound and outbound calls. The position will review financial aid student files for accuracy, identify necessary adjustments, and provide support to the financial aid team to ensure policy and compliant procedures are adhered to. This role is best suited for someone who prefers a fast-paced environment, adapts to change, is detailed, highly organized, and actively engaged with students.

Responsibilities

Counsels prospective and current students and/or parents regarding financial aid, including a review of financial aid package.
Meets or exceeds established phone goals for inbound and outbound dials for each session/semester.
Handles inbound inquiries on a variety of FA topics including status of excess loan funds (ELF), Banner inquiries, and verification follow up, providing customers with accurate information and direction to ensure a world-class student experience.
Reviews documentation for accuracy and forwards to appropriate party for necessary adjustments.
Documents all transactions in appropriate communication tool (CRM, Banner, email, etc.).
Adheres to all Federal, State, and Institutional Financial Aid Guidelines.

Requirements

Associate’s degree required.
1-2 years fast-paced customer service experience required in a high-volume setting.
Prior computer experience with a CRM tracking system and Microsoft Office.
Excellent phone skills.

Skills

Administrative
Customer Service
Multitasking
Time Management
Stable
Growth and Development

Location

Orchard Park, NY

Work Type

Non-exempt (eligible for overtime)
Full-time

Experience Level

1-2 years

Education Level

Associate’s degree
Bachelor’s degree preferred

Salary/Compensations

$46,000 ($22.12 per hour)

About the Company

Bryant and Stratton College Online Education Campus is growing here in Orchard Park!

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.