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About the Role
The Business Operations & Strategy team at GetYourGuide is the engine behind our commercial growth, turning strategic ambition into operational reality. The Inside Sales mission team is responsible for the strategy and economics of our outsourced Inside Sales channel, which is our highest-velocity route to acquiring new suppliers and activities. As Revenue Operations Manager for Inside Sales, you will own the strategic direction, financial performance, and scalability of this channel.
Responsibilities
- Define the strategy and economics behind GetYourGuide's fastest-growing supplier acquisition channel.
- Build the models, forecasts, and processes that let us scale the channel predictably and profitably.
- Work closely with Commercial, Data, and Finance to turn channel performance into clear strategic decisions.
- Own the channel's financial and operating model — building forecasts, tracking unit economics (cost per acquisition, ROI, lifetime value), and using them to guide investment and resourcing decisions.
- Identify and act on opportunities to improve channel efficiency through data analysis, tooling, and automation — including the application of AI tools where relevant.
- Translate complex operational and commercial questions into clear, actionable plans, and communicate progress and priorities to senior stakeholders.
- Set the channel's targets and KPIs, and build the analytical frameworks (funnel conversion, cohort performance, benchmarking) needed to track and improve them.
- Act as the analytical backbone connecting Commercial, Data, and Product — translating channel performance into clear recommendations and trade-offs for senior stakeholders.
Requirements
- 5+ years of experience in Revenue Operations, Strategy, or Analytics in a fast-paced environment — ideally in a marketplace, SaaS, or platform company.
- Data-driven and analytically rigorous — you build forecasts, unit-economics models, and business cases using tools like Excel, SQL, or Looker (or similar), and use them to guide investment decisions.
- Strategic thinker who can break down complex problems into clear, actionable plans and bring others along with a compelling narrative.
- Strong operational acumen with a test-and-learn mindset — you iterate based on data and hold yourself accountable to outcomes.
- Excellent written and verbal communication skills in English.
- Demonstrated ability to apply AI tools to improve the quality and efficiency of your work, with concrete examples of impact.
Skills
- Excel
- SQL
- Looker
- AI tools
Location
- Berlin HQ
- New York
- Bangkok
Work Type
- Hybrid
- Work from anywhere in the world for 30 days per year
Experience Level
- 5+ years of experience
Benefits
- Annual personal growth budget and mentorship programs
- Work from anywhere in the world for 30 days per year
- Hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
- Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
- Monthly transportation and fitness budget
- Discounts for you, your friends, and family on GetYourGuide activities
- Language reimbursement program
- Health and wellness benefits
About the Company
- GetYourGuide's mission is to connect people with unforgettable travel experiences around the world.
- Millions look to us for unique activities they can trust.
- We are committed to making every single journey extraordinary.
Equal Opportunity
- We’re an equal opportunities employer.
- Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.
- Please refrain from including your picture and age with your application.