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About the Role
Partner with Asana's growing customer base across Japan to drive adoption, retention, and satisfaction through time-bound engagements and scalable strategies.
Responsibilities
- Work with Asana customers across industries, functions, and stages of their customer journey in Japan through time-bound 1:1 and scaled engagements.
- Drive customer outcomes and value by consulting on change management, leading design workshops, and delivering strategic business reviews.
- Empower customers to become self-sufficient Asana champions, solving immediate needs while focusing on long-term value realization and retention.
- Co-create strategies and plays with the Scaled CS team to maximize engagement tactics across a broad customer base.
- Partner cross-functionally with Sales and Renewals to flag account risks, provide customer insights, and identify expansion opportunities.
- Liaise with Support and Finance to resolve customer issues efficiently.
- Serve as the voice of Japanese customers cross-functionally, sharing key insights and feedback with Product and business leaders.
Requirements
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
- 3+ years of success in an Account Management or Customer Success role.
- Customer-centric approach with a dedication to ensuring customer success and advocating for their needs.
- Strong communicator capable of engaging confidently and concisely with diverse audiences, including cross-functional teams and customer executives, across Asana, email, phone, and in-person settings.
- Self-motivated with a bias for action and the ability to thrive in dynamic, fast-paced environments.
- Process-oriented mindset with strong prioritization skills to support company, team, and customer objectives.
- Native or professional fluency in Japanese, with business-level English proficiency to collaborate effectively with local and global stakeholders.
Skills
- AI tools
- Emerging technologies
- Change management
- Design workshops
- Strategic business reviews
- Customer retention
- Customer engagement
- Account management
- Customer success
- Communication
- Prioritization
Location
- Tokyo
Work Type
- Office-centric hybrid schedule
Experience Level
- 3+ years
About the Company
- Asana is a leading platform for human + AI collaboration.
- Millions of teams around the world rely on Asana to achieve their most important goals, faster.
- Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation.
- We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly.
- With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
- We believe in supporting people to do their best work and thrive.
- Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company.
Equal Opportunity
- We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.