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About the Role

The medical receptionist will assist the department with the coordination of daily front desk operations and other duties to ensure efficient workflow and patient care.

Responsibilities

• Perform all necessary receptionist duties including answering, screening, and routing of phone calls.
• Take appropriate messages and ensure their proper delivery.
• Be polite and courteous at all times.
• Assess telephone calls, determining urgency and referring urgent medical queries to a physician or nurse immediately.
• Maintain a clean and organized reception area.
• Utilize Electronic Medical Record (EMR) and/or other systems for check-in/check-out processes.
• Verify patient demographics and insurance information.
• Obtain patient signatures on applicable patient forms.
• Have the patient complete any paperwork associated with the visit.
• Enter/scan patient data into the EMR.
• Collect and process any necessary payments.
• Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs.
• Communicate with other staff and/or patients as necessary.
• Schedule patient appointments and remind patients of any necessary documentation.
• Schedule any services or procedures as needed.
• Obtain/retrieve referrals, authorizations, and eligibility verification.
• Telephone patients regarding changes in the physician’s schedule or appointment rescheduling.
• Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising the office manager.
• Ensure HIPAA guidelines are followed at all times.
• Provide additional coverage for night hours and weekends, as needed.
• Update and maintain the integrity of client information.
• Perform all other duties as assigned by management.

Requirements

• High School diploma/GED.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills and friendly telephone etiquette.
• Proficient in using an EMR and a practice management system.
• Regularly required to communicate with patients, staff, and medical providers.
• Must be able to exchange accurate information in these situations.
• Position is largely sedentary and requires the employee to remain stationary for a majority of the day.

Skills

• Organizational skills
• Communication skills
• Verbal communication
• Written communication
• Typing skills
• Telephone etiquette
• EMR proficiency
• Practice management system proficiency

Location

• Patchogue, NY

Work Type

• Full time

Experience Level

• 6 months experience working as a Medical Receptionist in a high volume physician practice.
• 1 year of clerical experience.

Education Level

• High School diploma/GED
• Graduate of an accredited Medical Office Administration program

Salary/Compensations

• $19.78 - $24.72

Benefits

• All employee benefits are provided by StaffCo.

About the Company

• StaffCo is a Professional Employer Organization (PEO) duly organized and registered under the New York Professional Employer Organization law.
• StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Clinical Practice Management Plan employees and responsible for all aspects of employment.
• StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits.
• SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.

Equal Opportunity

• CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.
• CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.
• Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.