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About the Role

This position primarily handles complex events, ensuring a seamless turnover from sales to service and back to sales. It recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. The role supports the Director of Event Management or Director of Event Planning and Operations in their absence and serves as the event planner’s primary contact on property, responsible for their experience.

Responsibilities

Solves problems and/or suggests alternatives to previous arrangements if necessary.
Leads pre-event and post-event meetings for assigned groups.
Identifies operational challenges and works with property staff and customer to solve them or develop alternative solutions.
Manages customer budgets to maximize revenue and meet customer needs.
Oversees customer experiences from file turnover through the post-event phase.
Conducts pre- and post-event meetings as required.
Manages group room blocks and meeting space for assigned groups.
Adheres to all standards, policies, and procedures.
Celebrates successes and publicly recognizes team members' contributions.
Up-sells products and services throughout the event process.
Participates in customer site inspections and assists with the sales process.
Acts as liaison between field sales person and customer throughout the event process.
Manages revenue and profitability associated with events.
Forecasts group sleeping rooms and event revenue.
Reviews billing and payments with clients.
Interacts with guests to obtain feedback on product quality and service levels.
Handles guest problems and complaints.
Makes presence known to customer at all times during the event process.
Follows up with customer post-event.
Greets customer during the event phase and hands-off to the Event Operations team.
Strives to improve service performance.
Sets a positive example for guest relations.
Reviews comment cards and guest satisfaction results with associates.
Coordinates and communicates verbally and in writing with customer regarding event details.

Requirements

High school diploma or GED; 2 years experience in the event management or related professional area.
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Skills

Event Management
Sales
Customer Service
Budget Management
Revenue Management
Forecasting
Communication

Experience Level

2 years experience in event management or related professional area (with HS diploma/GED)
No work experience required (with 2-year degree)

Education Level

High school diploma or GED
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

About the Company

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.
The brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.
In joining St. Regis, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.