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About the Role

The General Manager (GM) position is responsible for managing and controlling the day-to-day operations of the club, supervising staff, and achieving club goals. This role is also intended for development and succession planning for the Regional Manager position.

Responsibilities

• Actively promote company’s business philosophies, brand promise, core purpose and values
• Oversee the entire operation of the gym according to defined policies and procedures
• Ensure the gym opens and closes promptly
• Ensure the club’s cleanliness and appearance are of the highest quality, fix minor maintenance issues, maintain equipment, and conduct regular inspections
• Oversee all financial aspects of the company including, but not limited to earnings (EBITDA), revenues, expenses, payroll, payroll as % of revenue; and merchandise sales margins
• Oversee member services and track EFT Rates, Close Rates, Tour Rates, Close Rate on Tours, Black Card Sales Rates, Retention Rates, and Fitness Training Rates
• Interview and hire new candidates
• Coach and train employees
• Schedule staff to adequately cover operational needs and possess availability to work days, evenings, overnight (for 24 hour clubs), weekends, holidays, and fill in for employee absences
• Supervise all staff and maintain knowledge of all position functions within the club
• Calculate employee hours worked and coordinate with payroll
• Manage performance and discipline
• Conduct monthly and annual employee evaluations
• Maintain attendance records and other records required by law
• Conduct employee and member surveys
• Manage purchasing and authorize all expenditures
• Manage all marketing efforts and work with marketing team to plan and places external ads as well as ensuring internal advertising is being conducted
• Oversee and engage in competitive shopping efforts
• Meet and greet potential members and provide them with a tour of the club
• Answer member questions and resolve issues
• Prepare all administrative forms and reports
• Assist and support surrounding clubs on an as-needed basis
• Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members
• Embrace a service culture as an empathetic servant leader
• Strive to be world class, humorous, inspirational, and memorable in every action we take
• Make decisions based on what is best for our team as well as our business
• Believe in and promote the company’s core values, business philosophies, core purpose, and brand promise
• Perform all other duties as assigned or required

Requirements

• Prior management experience preferred
• Previous customer service, sales, and/or gym/fitness experience preferred
• Good understanding of business application programs including Microsoft Office
• Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach
• Must be able frequently move, lift, push, pull, carry at least 60 lbs.
• Must be able to operate equipment such as vacuums and floor scrubbers
• Exposure to standard cleaning fluids and chemicals
• Must be able to recognize, identify, and judge behavior within environment
• Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information

Skills

• Understand and be able to communicate the Judgment Free Zone concept
• Demonstrate strong leadership and management qualities
• Demonstrate a take-charge attitude and champion change
• Ability to understand business concepts, profits and loss, and drive sales
• Demonstrate a willingness to pitch in, do whatever is needed, and possess a drive for results
• Demonstrate enjoyment and ease at working with people
• Excellent phone, communication, organization, and interpersonal skills
• Accuracy with numbers
• Ability to follow direction of management and convey initiatives to the team
• Ability to work well independently and with others
• Positive attitude and willingness to help others
• Ability to maintain composure and convey empathy in difficult situations
• Ability to recognize and learn from mistakes

Location

• 502 Lakeshore - San Francisco, CA 94132

Work Type

• Full Time

Experience Level

• Prior management experience preferred
• Previous customer service, sales, and/or gym/fitness experience preferred

Education Level

• Bachelor’s Degree in Exercise Science, Kinesiology, Sports Management, Business Administration, or a related discipline preferred
• Certifications from National Academy of Sport Medicine (NASM) or the American Council on Exercise (ACE) preferred

Salary/Compensations

• $29.33 - $29.33 Hourly

Benefits

• Positive and professional environment where our brand promise is “Judgement Free Zone”
• Growth Opportunities: over 90% of our management team started as an entry level team member
• Competitive pay
• 401K Retirement Fund (Annual discretionary employer match up to 6%)
• Regular involvement in community outreach events
• Free employee Black Card Membership

About the Company

• As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners’ core purpose is to inspire people to change their lives (and have fun doing it)!

Equal Opportunity

• We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees.