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About the Role

The SAP Next Gen - Academy for Customer Success is a global development program designed for talent early in their careers, offering a three-year journey to drive accountability, enhance productivity, and foster career longevity and leadership potential. It provides a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions.

Responsibilities

Prospecting, qualifying, selling, and closing new business to existing and net new customers.
Empowering customers to achieve their full potential by understanding their strategy, unique business goals, and desired outcomes.
Driving cloud revenue growth through dedicated sales efforts to help customers solve business challenges by positioning value through solutions.
Providing functional and technical expertise within the sales cycle as a subject matter expert.
Participating in discovery sessions, executive meetings, and presentations.
Delivering software demonstrations to showcase SAP’s unique value proposition.
Participating in marketing events.
Leading Design Thinking sessions.
Collaborating with the broader sales team to identify whitespace opportunities at existing accounts.
Partnering with customers post-sale to ensure they achieve ongoing business value from their SAP solutions.
Guiding customers through the lifecycle, from onboarding and adoption to value realization, renewals, and growth.
Driving customer satisfaction, retention, and expansion by monitoring customer health, managing key milestones, and aligning solutions to customer outcomes.
Coordinating cross-functional resources to mitigate risk and identify optimization and upsell opportunities.

Requirements

2–3 years of professional experience in a quota-carrying sales environment in a technology company, OR in a role with significant exposure to business processes.
Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory with a proven track record of building customer relationships and articulating value propositions.
2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
A cooperative and productive approach to working relationships, internally and externally.
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI; AI Adoption Mindset, Agentic AI Day-to-Day Practice, and Context Engineering.
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
Proficiency in English and Japanese to engage with our global network.
A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.
Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
Emotional intelligence and cultural awareness that supports inclusive teamwork and thoughtful stakeholder engagement.
A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results-oriented approach and the courage to take initiative.
Successful candidates might be required to undergo a background verification with an external vendor.

Skills

SAP SuccessFactors (Human Capital Management - HCM)
Core HR and payroll
Talent management
Employee experience management
HR analytics
Workforce planning
Sales performance management
SAP Business Technology Platform (BTP)
SAP Business Data Cloud (BDC)
Database and data management
Analytics
Application development and integration
Intelligent technologies
AI
Integration technology domains
Application technology domains
Data technology domains
Infrastructure technology domains
Security technology domains
SAP Business Transformation Management (BTM)
Business Process Management/Business Process Automation applications

Location

San Ramon, California

Work Type

Regular Full Time
Hybrid

Experience Level

T1
Early in their career
0–3 years of professional work experience

Benefits

Competitive pay and benefits

About the Company

SAP Next Gen is our global experience for students and early talent (0–3 years of professional work experience). Being a part of the Next Gen community provides access to a supportive global network, tailored development opportunities, and the ability to contribute to high-impact projects across the business.
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best.
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better world.

Equal Opportunity

We win with inclusion
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.