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About the Role

The Laundry Supervisor is responsible for overseeing the daily operations of the hotel's laundry, dry-cleaning, and uniform room functions, ensuring the highest standards of cleanliness, quality, efficiency, and inventory control. This role involves supervising staff, maintaining optimal linen and uniform inventory levels, and implementing effective tracking systems.

Responsibilities

• Supervise and coordinate laundry, valet (dry cleaning), and uniform room operations.
• Oversee uniform room operations, including distribution, collection, alteration coordination, and inventory management.
• Maintain accurate inventory records and tracking systems for linens, uniforms, and laundry items.
• Monitor the quality of linens, terry, uniforms, and guest laundry.
• Report damaged or lost items promptly to the external laundry service.
• Ensure the regular rotation of linens and uniforms in circulation.
• Oversee the folding, finishing, presentation, and storage of terry towels, linens, and uniforms.
• Collaborate with various departments and vendors to assess linen, laundry, dry cleaning, and uniform requirements.
• Assist with the preparation and maintenance of weekly schedules for laundry, valet, and uniform room operations.
• Assist in developing and maintaining monthly inventory sheets, uniform inventories, and poundage reports.
• Support the implementation of monthly linen and uniform replacement strategies.
• Train and coach staff on proper laundry, dry cleaning, uniform handling, storage, inventory control, and reporting procedures.
• Ensure all operations comply with company standards, health and safety requirements, and service expectations.
• Assist other departments in resolving operational or guest-related issues.
• Respond appropriately to all hotel emergency and safety situations.
• Perform additional duties, tasks, and projects as assigned by hotel management.

Requirements

• Minimum 1 year of previous supervisory experience, preferably in a hotel environment.
• Minimum 1 year of previous laundry, dry cleaning, or uniform room experience in a fast-paced operation.
• Strong organizational skills with the ability to manage and prioritize multiple tasks and projects simultaneously.
• Ability to multitask effectively in a dynamic, fast-paced environment.
• Exceptional communication and interpersonal skills, with a strong command of the English language.
• Strong understanding of and proficiency with Microsoft Office applications, including Word and Excel.
• Ability to lift up to 40 pounds and perform physical tasks including grasping, bending, and stooping.
• Ability to stand and walk for extended periods, up to 8 hours per day.
• Open schedule and ability to work all shifts, including weekends and holidays.
• Legal work authorization in Canada.
• Successful candidates must possess legal work authorization in Canada. Work permit sponsorship is not available.

Skills

• Hospitality Management
• Microsoft Office
• Word
• Excel
• HotSOS system
• Attention to detail
• Communication skills
• Interpersonal skills

Location

• Toronto

Work Type

• Full-Time

Experience Level

• Supervisor

Education Level

• Post-secondary education in Hospitality Management or a related field is an asset.

Salary/Compensations

• $32.03 per hour

Benefits

• Paid time off, including vacation days, floating days, and sick days
• Excellent Training and Development opportunities
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
• Complimentary meal per shift in our employee dining room, OASIS
• Educational assistance
• Discounted eCornell courses
• Access to complementary e-training
• Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs
• Monthly Employee Recognition celebrations
• Bi-Annual Employee Parties

About the Company

• Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect.
• Team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
• The company believes in recognizing familiar faces and welcoming new ones, treating everyone with respect.
• Four Seasons' purpose is to create lasting impressions through genuine connections with people and the world.
• The company culture is built on a world-class employee experience.

Equal Opportunity

• Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.