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About the Role
This phone-based role involves supporting customers with inquiries and fact-based general advice on Zurich's Ezicover products. The position also supports the Advice Director – General Advice and the broader Ezicover team to ensure a smooth, efficient, and customer-focused advice experience.
Responsibilities
- Support customers with inquiries and fact-based general advice.
- Help customers make informed choices about Zurich’s Ezicover products.
- Support the Advice Director – General Advice and the broader Ezicover team.
- Contribute to a smooth, efficient, and customer-focused advice experience.
Requirements
- Customer service, contact centre leadership, insurance, broking or advice experience highly regarded.
- Warm, confident communicator who enjoys helping customers.
- Able to work at pace and manage competing priorities.
- Excellent communication skills, with the ability to explain information clearly.
- Collaborative team player with a customer-first mindset.
- Strong attention to detail and sound judgement.
- RG146 accreditation highly preferred.
Skills
- Customer service
- Contact centre leadership
- Insurance
- Broking
- Advice
- Communication
- Collaboration
- Attention to detail
- Judgement
Location
- Remote
- Office
Work Type
- Hybrid
- Phone-based
Experience Level
- Senior
Benefits
- 5 weeks leave per year for permanent staff through Z leave initiative
- 15 days personal/carer’s leave
- Access to Family Care (parental leave)
- Hybrid working arrangement (office 3 days and WFH 2 days p/w standard for FT employees)
- Access programs to stay healthy
- AUD$500 wellbeing payment per year
- AUD$295 new starter e-voucher for WFH set up
- Award winning training programs
- Global mobility opportunities across more than 200 countries worldwide
- Volunteer opportunities
- Work in state-of-the-art Green Star rated offices
- We plant a tree for every new employee
About the Company
- Forbes 2024 ‘World’s Best Employers’
- Fortune's ‘World's Most Admired Companies’ for 2025
- A leader in the insurance industry on a journey towards a brighter future.
- A values-led global organisation where real growth and transformation is happening.
- Has a track record of making a real difference and taking steps toward a sustainable future.
- Committed to wellbeing and accelerating digital transformation.
- WGEA; Family Inclusive workplace; Gold AWEI employer, Pride in diversity memberships.
Equal Opportunity
- Zurich is an equal opportunity employer.
- Committed to ensuring that our recruitment process is fair and accessible for all candidates.
- If you require any special accommodations to participate in our recruitment process, please let us know at the time of your application.