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About the Role

Synechron is seeking a skilled Production Support Analyst to support large-scale capital markets trading and risk platforms. This role requires a hands-on, detail-oriented individual capable of managing daily operations and strategic initiatives.

Responsibilities

Provide ongoing support and maintenance for capital markets trading and risk systems.
Collaborate with cross-functional teams to ensure system stability, performance, and continuous improvement.
Automate routine tasks through scripting (Python, PERL, etc.) to improve efficiency.
Manage and troubleshoot Linux, Windows, and SQL database environments.
Document processes, issues, and user stories using Confluence and Jira.
Manage incident, problem, and change requests following ITIL principles.
Quickly learn and become SME for new applications, providing training to users.
Monitor application performance and build proactive alerts using tools like ITRS Geneos, AppDynamics, Dynatrace.
Support CI/CD pipelines and automation using tools like Github, Nexus, Jenkins, and Ansible.
Coordinate with stakeholders to ensure project deliverables are met.

Requirements

Must be extremely hands-on, detail-oriented, assertive, and proactive.
Proven experience supporting large-scale, enterprise-wide, global trading and risk platforms.
Strong scripting skills (Python, PERL, etc.).
Solid understanding of Linux, Windows, SQL, and database concepts.
Excellent organization, communication, and interpersonal skills.
Ability to adapt and thrive in a fast-paced environment.
Disciplined in documenting procedures and issues.

Skills

Python
PERL
Linux
Windows
SQL
Confluence
Jira
ITIL
ITRS Geneos
AppDynamics
Dynatrace
Github
Nexus
Jenkins
Ansible
BMC Control M
Autosys
Tidal
MemSQL
Ignite
Java Spring
AWS
S3
MongoDB
Docker
Kubernetes

Location

Toronto, ON

Work Type

Hybrid

Experience Level

20+ years

Education Level

Bachelor of Science degree or equivalent

Salary/Compensations

CAD $100k – CAD $110k/year

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Long-term disability insurance
RRSP with employer’s contribution up to 4%
Higher education certification policy
On-demand Udemy for Business
Coaching opportunities

About the Company

Synechron is a global consulting firm that combines creativity and innovative technology to deliver industry-leading digital solutions.
Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering.
The company services an array of noteworthy financial services and technology firms.
Synechron has a global workforce of 16,850+, with 60 offices in 20 countries.
The company has been honored with multiple employer awards over the last 20+ years.

Equal Opportunity

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer.
Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all.
We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.