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About the Role

The retail Sales and Service Technician (SST) is a unique hybrid role intended as a key pipeline for future career growth within Firestone Complete Auto Care. This role serves customers by assessing needs, recommending products/services, performing entry-level vehicle services, and ensuring customer satisfaction. Successful individuals will learn all aspects of store operations and flex between customer interaction and vehicle service tasks.

Responsibilities

Serve customers through assessing needs, recommending appropriate products and/or services.
Perform entry-level vehicle services.
Ensure customer satisfaction through thorough and timely completion of services.
Learn all aspects of store operations and flex between front/back shop tasks.
Assist Manager or act as Manager-On-Duty to support development.
Perform customer service, sales, and customer issue resolution (75% of role).
Perform basic vehicle service tasks such as oil changes, tire services, and fluid checks (25% of role).
Engage in store operations, including opening/closing, inventory management, and maintaining displays on an as-needed basis.

Requirements

High School Diploma or equivalent.
Valid automobile driver's license.
Customer service and career growth mindset.
Ability to learn and perform basic vehicle service tasks.
Ability to learn and operate store systems.
2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset.
Previous consumer retail sales experience.
Previous automotive experience.
Previous management/supervisory experience.
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment.
Temporary work authorization or the need for sponsorship may disqualify you from employment.

Skills

Customer service
Sales
Customer issue resolution
Basic vehicle service tasks
Store operations
Inventory management
Opening/closing procedures

Location

North America

Work Type

Hybrid Role
Full-time
Part-time

Experience Level

Entry-level
Career growth

Education Level

High School Diploma or equivalent
2 year degree or non-traditional education through training program completion, certification

Salary/Compensations

$16.00 - $23.90

Benefits

Competitive pay
Formal training
Performance incentives
Paid vacation and holidays
Competitive healthcare packages for full-time and part-time employees
401k plan
Medical, Dental and Vision – Starting day 1
Company-funded ASE certifications
Flexible work schedule
401(k) match
On demand pay (daily pay) program available
Professional Development resources
Corporate Social Responsibility activities
Supportive and engaging onboarding experience
Opportunity to develop and grow through training and regular mentorship

About the Company

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America.
BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations.
With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported.
We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses.
We foster co-creation opportunities and empower creativity and curiosity to make mobility safer, more efficient, and more sustainable for future generations.
We offer a supportive and engaging onboarding experience.
We provide opportunities for development and growth through training and regular mentorship.
We offer Corporate Social Responsibility activities.
We provide a truly global, dynamic and challenging work environment.
We promote agility and work/life effectiveness and your long-term well-being.
We foster an effective and inclusive team.

Equal Opportunity

Bridgestone is proud to be an Equal Employment Opportunity employer.
It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.