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About the Role

Join R1, a leading provider of technology-driven solutions, to transform the patient experience and financial performance of hospitals. As a Patient Registration Customer Service Representative, you will be the first point of contact for patients, guiding them through the registration process with compassion and efficiency. This role offers comprehensive training and serves as a launchpad for a career in healthcare.

Responsibilities

Help patients navigate the registration process
Answer questions with confidence, clarity, and compassion
Gather accurate information quickly in a fast-paced environment
Build trust with patients during stressful times
Work across multiple computer systems to register patients efficiently
Answer phones and gather information quickly and accurately
Assist patients who may be ill, anxious, or confused
Navigate diverse insurance plans and coverage details
Adapt to interruptions from clinical teams during urgent care situations
Build rapport and ease patient concerns in real time

Requirements

High School Diploma or GED
Strong customer service experience
Ability to pass background check, drug test, and meet vaccination requirements

Skills

Customer service
Communication
Compassion
Quick learning
Adaptability

Location

Ascension Dell Children's Medical Center

Work Type

PRN
As needed
Full-time

Experience Level

Entry Level

Education Level

High School Diploma or GED

Salary/Compensations

$16.12 - $23.21 per hour

Benefits

Competitive benefits package

About the Company

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.
We combine the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
We are invested in your professional journey and offer a supportive team environment.
Our associates have the opportunity to constantly learn, collaborate across groups and explore new paths for their career.
We go beyond expectations in everything we do, driving customer success and improving patient care.

Equal Opportunity

R1 RCM Inc. is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.