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About the Role
Join R1, a leading provider of technology-driven solutions, as a Patient Registration Customer Service Representative. This role is ideal for individuals new to healthcare, offering comprehensive training and a pathway to a growing career. You will be the first point of contact for patients, guiding them through the registration process with compassion and efficiency.
Responsibilities
- Help patients navigate the registration process
- Answer questions with confidence, clarity, and compassion
- Gather accurate information quickly in a fast-paced environment
- Build trust with patients during stressful times
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Skills
- Customer service
- Communication
- Adaptability
- Problem-solving
Location
- Ascension Seton Southwest Hospital
Work Type
- PRN
- As needed
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma or GED
Salary/Compensations
- $16.12 - $23.21 per hour
Benefits
- Competitive benefits package
About the Company
- R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.
- We combine the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
- We are invested in your professional journey and offer a supportive team environment.
- Our associates have the opportunity to constantly learn, collaborate across groups and explore new paths for their career.
- We go beyond expectations in everything we do, driving customer success and improving patient care.
- We are dedicated to giving back to the community and taking care of our team.
Equal Opportunity
- R1 RCM Inc. is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
- Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
- If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.