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About the Role

DP World is seeking an experienced and commercially astute Regional WMS Superuser to join the European Operational Excellence team. This role serves as a crucial liaison between Operations, IT, and the Global WMS Centre of Excellence, supporting the design, implementation, and ongoing enhancement of DP World's strategic WMS solutions throughout the region. The ideal candidate will possess strong technical WMS expertise coupled with a thorough understanding of warehouse operations to deliver effective solutions in complex, multi-site settings.

Responsibilities

Support the development and deployment of DP World's global WMS strategy across Europe, ensuring solutions align with operational and customer requirements.
Act as a regional WMS subject matter expert, providing functional expertise across strategic WMS platforms and advising Operations, IT, Solutions Design, Engineering, and Innovation teams.
Assess warehouse processes and determine the most effective WMS solutions, identifying system gaps and developing practical solutions.
Support the replacement of legacy WMS platforms, assisting sites and operations in transitioning to DP World's strategic WMS solutions.
Lead and support WMS implementations across existing and new customer operations, ensuring accurate definition of system configuration, warehouse logic, master data, and processes.
Define WMS system logic for areas including warehouse zones, routing, workflows, and configuration requirements.
Collaborate closely with strategic customers and complex operations to understand requirements and align solutions with DP World's global WMS strategy.
Serve as a key interface between WMS, IT, Operations, and Automation teams, ensuring functional requirements are clearly understood and effectively delivered.
Identify opportunities to improve WMS usage, processes, and functionality, challenging unnecessary system customization and developing solutions using existing WMS capabilities.
Coordinate testing of WMS releases, patches, and enhancements, validating changes before deployment.
Capture and communicate validated improvement opportunities to the Global WMS Centre of Excellence and contribute to the WMS product roadmap development.
Provide first-line support and guidance on WMS issues, coordinating with IT and specialist teams as needed.
Support Sales, Account Management, and Business Development teams with WMS expertise during customer and prospect meetings.
Provide training, coaching, and guidance to operational teams to enhance WMS adoption and process performance.
Work with Business Intelligence, Launch, Business Process Improvement, IT, and other specialist teams to deliver system and process improvements.

Requirements

Significant experience working with WMS solutions within Contract Logistics or a similar warehouse environment.
In-depth functional knowledge of strategic WMS platforms such as SAP, Manhattan, Blue Yonder, Infor, Mantis, or similar systems.
Strong understanding of warehouse processes and how WMS solutions can optimize operational performance.
Proven experience delivering or supporting successful WMS implementations across complex or multi-site operations.
Strong understanding of WMS configuration, warehouse logic, master data, system testing, and process integration.
Experience working across Operations and IT, with the ability to translate operational requirements into effective system solutions.
Excellent problem-solving and analytical skills, with the ability to identify system and process gaps and develop practical solutions.
Strong consultation, communication, and presentation skills, with the confidence to influence stakeholders at all levels.
Ability to coach, train, and support operational teams and stakeholders across different locations.
Strong commercial and customer focus, with experience supporting customer meetings, sales opportunities, or account management activities desirable.
Highly organized with the ability to manage multiple projects and priorities across a regional environment.
Willingness to travel across Europe and internationally as required.
Fluent English is essential.
Additional European languages would be advantageous.

Skills

WMS solutions
SAP
Manhattan
Blue Yonder
Infor
Mantis
Warehouse processes
WMS implementation
WMS configuration
Warehouse logic
Master data management
System testing
Process integration
Operations
IT
Problem-solving
Analytical skills
Consultation
Communication
Presentation skills
Coaching
Training
Commercial focus
Customer focus
Project management
Multi-site operations management
English fluency
European languages

Location

Europe

Work Type

Full-time
Travel required

Experience Level

Experienced

About the Company

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
We’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.