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About the Role

Hotel X Toronto, A Destination By Hyatt Hotel, is seeking a Front Desk Agent to process guest arrivals and departures, manage reservations, and handle guest inquiries, contributing to a novel approach to hospitality with kind, unpretentious, customer-focused service.

Responsibilities

• Greet and welcome guests upon arrival.
• Ensure cash float is balanced at the beginning and end of each shift.
• Verify registered guests have sufficient payment via credit check report and proper identification.
• Process all daily arrivals and attend to special requests.
• Checkout guest accounts, ensuring proper billing, postings, and revisions are performed and logged.
• Address and resolve guest complaints or concerns promptly and efficiently.
• Log and deliver guest packages promptly and efficiently.
• Assist guests with hotel and area information and requests.
• Arrange transportation and manage guest luggage storage.
• Check-in guest reservations, ensuring accurate billing, postings, and information.
• Balance shift audits and account for all paperwork.

Requirements

• Minimum of 1-year front desk or reservations experience in a Hotel or related industry.
• Experience within a luxury hotel environment is a plus.
• Must have excellent oral/written communication and interpersonal skills.
• Must be able to interact with all levels of guests professionally and cordially.
• Exceptional organizational and problem-solving skills.
• Must be self-motivated and very detail-oriented.
• Computer literate with MS Office applications.
• Familiarity with hospitality programs like Opera is preferred.
• Flexible shift availability including evenings, weekends, and holidays.
• Ability to work varying schedules to reflect business needs.
• Attendance at all scheduled training sessions and meetings is required.

Skills

• MS Office applications
• Opera (hospitality program)

Location

• Toronto

Work Type

• Full-time

Experience Level

• 1+ year experience

Salary/Compensations

• Up to the midpoint of the pay range, with potential for range maximum for exceptional candidates.

About the Company

• Hotel X Toronto, A Destination By Hyatt Hotel, is an International Hotel Company.
• We pride ourselves on delivering a novel approach to hospitality.
• We are dedicated to providing kind, unpretentious, customer-focused service.
• Hotel X Toronto will offer luxury in a relaxed setting right on the water.
• We play a role in the community beyond that of a traditional hotel.

Equal Opportunity

• Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.
• This posting represents a current vacancy and Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants.