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About the Role

The Customer Service Representative serves as the primary point of contact for customers, brokers, and distributors, ensuring a high level of service and satisfaction. This position supports order processing, customer inquiries, and coordination between internal departments to ensure accurate, timely fulfillment of customer needs in a fast-paced food manufacturing environment.

Responsibilities

• Manage daily communication with customers regarding orders, pricing, product information, and delivery status.
• Enter, track, and update sales orders in the ERP system, assist with invoicing, and ensure accuracy and completeness.
• Monitor inventory availability and production schedules to provide customers with realistic order confirmations and ship dates.
• Coordinate with Production and Logistics teams to ensure timely fulfillment of customer orders.
• Respond promptly and professionally to customer inquiries, complaints, and requests, escalating issues as needed.
• Maintain accurate customer account records, including contracts, pricing, and contact information.
• Prepare and distribute order reports, sales summaries, and other documentation as required.
• Support Sales in new customer onboarding, including the setup of accounts and the communication of product and program details.
• Assist with customer audits, specification requests, and quality documentation.
• Proactively identify potential service issues and work cross-functionally to resolve them.

Requirements

• 2+ years of customer service or account support experience, ideally in food manufacturing, consumer packaged goods, or distribution.
• Strong communication and problem-solving skills with a customer-first mindset.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with ERP systems required (e.g., SAP, JD Edwards, NetSuite).
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of USDA, FDA, or foodservice distribution channels a plus.

Skills

• Communication
• Problem-solving
• Customer service
• Account support
• Microsoft Office (Excel, Word, Outlook)
• ERP systems
• Inventory management
• Order processing
• Invoicing
• Customer relationship management

Location

• National

Work Type

• Full-time

Experience Level

• Mid-level

Education Level

• Bachelor's degree preferred; equivalent experience considered.

About the Company

• Tasty Brands is a well-established, rapidly growing national company focused on providing great-tasting, nutritious food for K12 school foodservice customers and private brands of select retailers.
• Emphasizing collaboration, best practices, and continuous improvement.
• Our mission is guided by our core values – urgency, accountability, proactivity, teamwork, and integrity.