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About the Role

This casual, as-needed position in the Public Services department serves as a key customer service point of contact for patrons accessing London Public Library services. Responsibilities include assisting with technology, providing information and reference services, and supporting lending services. There is a possibility of moving into temporary or permanent positions.

Responsibilities

• Providing excellent customer service to all patrons as a key customer service point of contact with members of the public interested in accessing London Public Library services
• Providing assistance with technology
• Providing information services, reference and referral services, as well as readers’ advisory services
• Assisting patrons in our lending services
• Possibility of moving into Temporary, Permanent Part-Time or Permanent Full-Time positions

Requirements

• Outstanding customer service skills
• A passion for working with the public and assisting the London community
• Proven ability to communicate effectively with customers
• Knowledge and experience using technology such as: computer software, scanners, photocopiers, research databases, hand held devices such as iPads, e-readers, smart phones, our digital collection
• Enthusiasm, creativity, are outgoing, and a continuous learner
• The ability to work independently and in a team environment
• Two years post-secondary education
• The ability to work on an on-call, as needed, temporary basis throughout our 16 locations
• The availability to be able to work a minimum of 25 hours per week, including days, evenings and Saturdays, as requested
• The ability to lift up to 25 lbs and stand or walk for up to 50% of the shift
• All applicants must be legally entitled to work in Canada
• Candidates who receive a conditional offer will need to provide a satisfactory Police Vulnerable Sector Check and/or Police Information Check at their expense

Skills

• Customer service
• Technology use (computer software, scanners, photocopiers, research databases, iPads, e-readers, smart phones, digital collection)
• Communication

Location

• 16 locations

Work Type

• Casual
• As needed
• On-site

Experience Level

• Two years post-secondary education

Education Level

• Two years post-secondary education

Salary/Compensations

• $24.438 per hour

About the Company

• London Public Library is a place for everyone—a community anchor where people come to learn, create, connect, and discover. With 16 neighbourhood branches across the city, a dedication to outreach, and a wide range of online resources, we support Londoners at every age and stage of their lives. Our work is guided by our core values: Exceptional Customer Service and Anti-Racism and Anti-Oppression, supported by Strong Relationships, Digital Empowerment, Accountability and Responsibility, and Foundational Literacies. Working for London Public Library means helping to strengthen your community and make a meaningful impact every day.

Equal Opportunity

• London Public Library is an equal opportunity employer committed to equity, diversity, and inclusion. We welcome applications from all equity-denied groups, including Indigenous peoples, racialized communities, persons with disabilities, 2SLGBTQ+ people, and women.
• London Public Library is committed to a fair, accessible, and barrier-free recruitment process. We follow the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) to ensure all applicants are supported. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.