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About the Role
As a Sales Ops Analyst, you will be a foundational operational partner to our EMEA sales and customer success teams. You will keep the go-to-market engine moving by resolving systems issues, delivering data and insights for decision-making, and removing day-to-day blockers. This role is crucial in building the infrastructure, processes, and operating rhythm to scale our EMEA go-to-market motion with speed and precision.
Responsibilities
- Troubleshoot and resolve GTM systems issues for EMEA sales and customer success teams during UK business hours.
- Handle data requests and reporting for go-to-market stakeholders, including sales and engagement leadership.
- Establish and manage deal desk processes, oversee deal flow, and provide sales reps with necessary operational support.
- Build dashboarding and business intelligence infrastructure using a BI tool, moving beyond Salesforce dashboards or manual Google Sheets reporting.
- Manage Chargebee access and provide billing system support, reducing direct sales rep interaction with Chargebee and lowering error risk.
- Create scalable processes for recurring data requests, systems troubleshooting, and cross-time-zone handoffs.
- Document and continuously improve go-to-market operations workflows.
- Establish documented, repeatable deal desk workflows with clear handoff procedures.
- Implement dashboarding infrastructure for deeper insights and reduced reliance on manual reporting.
- Create reliable systems for resolving recurring data requests and operational issues.
Requirements
- Strong sales operations acumen, including familiarity with sales operations, deal desk workflows, revenue systems, and the full sales funnel.
- Ability to identify operational bottlenecks, diagnose root causes, and design scalable systems and processes.
- Technical fluency with business tools such as Salesforce, Chargebee, BI tools like Hex, and data platforms.
- Comfort moving between systems, understanding data flows, and implementing operational solutions without heavy engineering support.
- Ability to translate business questions into useful reporting, dashboards, and clear operational recommendations.
- High ownership and autonomy, with sound judgment on when to solve independently and when to escalate.
- Proactive approach to supporting sales and customer success teams, anticipating needs before they become blockers.
- Clear communication, strong attention to detail, and comfort operating in a fast-moving environment.
Skills
- Salesforce
- Chargebee
- BI tools (e.g., Hex)
- Data platforms
Location
- EMEA
Work Type
- Full-time
Experience Level
- Foundational
Salary/Compensations
- High compensation, through cash and equity
Benefits
- All the benefits you'd expect and more
About the Company
- Metaview is an AI company focused on recruiting, building AI agents to help world-class companies hire with radically more speed and precision.
- We automate toil and augment humans for companies like Brex, Affirm, Deel, and Navan.
- Founded by individuals with scaling experience at Uber and Palantir, we have raised over $50m from top-tier investors, including a recent Series B led by Google Ventures.
- We are growing 5x YoY, have raving fans among our customers, and our story has been featured in Fortune, Forbes, TechCrunch, and The Times.
- It's still day 0, presenting an opportunity to re-engineer how work gets done with AI at the core, facing challenging and fulfilling work ahead.
- We operate with a core principle of velocity, optimizing for accelerated learning, doing truly great work, and communicating openly and directly with full context, all while maintaining a reputation for craft and quality.